topic Re: Daily mixes showing on Samsung Galaxy phone but not on Lenovo tablet in Android

Daily mixes showing on Samsung Galaxy phone but not on Lenovo tablet

rlempel — Tue, 05 Mar 2019 21:12:20 GMT

Plan

Free

Country

Device

Samsung Galaxy 8, Lenovo Tab 4 10

Operating System

Android

My Question or Issue

Daily mixes appear in my phone, but not in my tablet. The tablet app does recognize that I've been listening to the daily mixes in my listening history, but the "made for you" section is empty there whereas it does contain the mixes on the phone.

Re: Daily mixes showing on Samsung Galaxy phone but not on Lenovo tablet

Bittencourt — Tue, 05 Mar 2019 21:22:33 GMT

Hi @rlempel, thanks for writing.

First of all, could you please confirm you're logging in the same account in both devices?

If so, can you reinstall the app in your tablet?

Can you tell if it's something that started recently?

Re: Daily mixes showing on Samsung Galaxy phone but not on Lenovo tablet

rlempel — Tue, 05 Mar 2019 21:27:02 GMT

Yes, same account in both devices. The Lenovo device actually sees the
history of my listening on the Samsung device, including of the daily
mixes. I did remove and reinstall the tablet app, it did not solve the
problem. I've only been a user for a week, and daily mixes never appeared
on the tablet.

Thanks for the help!

Re: Daily mixes showing on Samsung Galaxy phone but not on Lenovo tablet

Bittencourt — Tue, 05 Mar 2019 21:36:20 GMT

Hey @rlempel,

Generally, you should receive your Daily Mix and Release Radar playlists after around 2 weeks of listening.

Although you already have it in your mobile, for some reason it doesn't show up in your tablet yet. Could you try logging in another device (maybe a desktop computer) to see if it shows up?

Also, logging out and then back in your tablet might help.

Re: Daily mixes showing on Samsung Galaxy phone but not on Lenovo tablet

Peter — Wed, 13 Mar 2019 13:08:23 GMT

Hey @rlempel.

Just to follow up on what @Bittencourt said, there is a Spotify Answer which provides a solution to the issue if you are still experiencing it.

Hope that helps! Let us know if you're still having problems - we're here to help.

Re: Daily mixes showing on Samsung Galaxy phone but not on Lenovo tablet

rlempel — Wed, 13 Mar 2019 14:31:55 GMT

Thanks you Peter - tried the equivalent of that on my mac, it didn't change
the mac experience.