topic Re: Update Introduced Lag in Android

Update Introduced Lag

metalheadxjamie — Tue, 05 Mar 2019 20:57:17 GMT

Plan

Premium

Country

Canada

Device

Samsung Galaxy S8

Operating System

Android Version 8.0.0

My Question or Issue

I'm running 8.4.95.785, and this update and the last have made loading times super slow. It used to be almost instant to go from menu to menu, or it would take a few seconds to load upon startup. Now, it seems like it takes forever to get each page to appear, if it appears at all. I've found that the fastest method to load a screen is to select something, let Spotify struggle for a couple seconds to bring it up, then return to the previous menu so I can re-select the same page. It usually comes up on the second try after a bit of a pause.

Again, I'm running 8.4.95.785 as of yesterday, but the update before that (on February 27th?) introduced this lag. Everything was good before then, with no lag.

Re: Update Introduced Lag

Bittencourt — Tue, 05 Mar 2019 21:18:33 GMT

Hi @metalheadxjamie, thanks for writing.

There are some things you can do.

Try a soft reset (reboot the device).
If that doesn’t work, update your device’s firmware (if available).
If that doesn’t work, try clearing your device’s cache.
If that doesn’t work, try using a different WiFi connection (please note that streaming dover mobile data might incur additional charges). If this works you probably need to restart your router.
If that doesn’t work, ask a friend or family member who also uses Spotify to log in to their account on your device. If everything works for them it’s likely the issue is with your account. If not, then it’s probably an issue with your device.

Let me know if it helps!

Re: Update Introduced Lag

P944 — Wed, 13 Mar 2019 09:14:44 GMT

This.

Tried everything in the suggestions.

When choosing an album from my music it now takes 4 seconds to show the tracks. Previously this was instantaneous. This happens on or offline with albums that are or are not downloaded.

Note that I have a lot of albums saved (maybe this is not a stamdard test case) and it feels to me like this could be the result of scanning all those tracks to show only the ones in the album rather than some form of index.

Is there anyone from spotify reading this that can verify that this is a real bug/degradation rather than just posting the standard response?

Re: Update Introduced Lag

Bittencourt — Wed, 13 Mar 2019 14:15:33 GMT

Hey @P944,

Please try a clean reinstallation of the app as it might help.

Also, do you know how many songs/playlists have been saved offline?

Re: Update Introduced Lag

waitkens90 — Fri, 15 Mar 2019 18:18:45 GMT

Same issue here on a Samsung S9. None of the suggestions (including a fresh install) have worked. We can't be the only 2 people.

Re: Update Introduced Lag

Bittencourt — Sun, 17 Mar 2019 14:06:28 GMT

Hey @waitkens90, @metalheadxjamie and @P944,

Please take a look at the topics bellow and let me know if the issue is the same as yours:

https://community.spotify.com/t5/Android/Android-app-green-loading-cicle-constantly-appears-and-othe...

https://community.spotify.com/t5/Android/Spotify-s-green-circle-keeps-loading/td-p/4702653/page/2

Re: Update Introduced Lag

waitkens90 — Sun, 17 Mar 2019 14:17:36 GMT

Hi,

No, not the same issue.

If I select an album from my library, the app will pause for 3-4 seconds before displaying the album and it's tracks. This happens every time I navigate to an album.

Thanks

Re: Update Introduced Lag

Bittencourt — Tue, 19 Mar 2019 12:32:53 GMT

Hey @waitkens90,

Please let me know if:

this is only happening when going to Your Library > Albums (and not in any other menu)
this happens with all albums under Your Library > Albums
you have tried logging into another account on the same device to see if the issue still occurs

Thanks!

Re: Update Introduced Lag

metalheadxjamie — Tue, 19 Mar 2019 19:00:40 GMT

Hey!

The albums under "Your Library" are loading much faster now, but an album itself still takes a fair bit of time to load.

Re: Update Introduced Lag

Bittencourt — Sat, 23 Mar 2019 13:17:11 GMT

Hey all,

Please take a look at this Ongoing Issue and let me know if it matches yours.

It looks similar so if a reinstallation won't help I suggest that you post your observation in the Ongoing Issue.

Re: Update Introduced Lag

waitkens90 — Sat, 23 Mar 2019 13:19:38 GMT

It doesnt seem you're really reading what our issue is so please stop replying with other issues that are different.

Re: Update Introduced Lag

Bittencourt — Sat, 23 Mar 2019 13:40:47 GMT

Hey @waitkens90, thanks for your reply.

The link I gave you is from a similar issue related to loading songs, I'm sorry if that doesn't help you.

I asked you some questions last Tuesday but you didn't reply, so I'm not sure what else to suggest here.

Maybe @metalheadxjamie and @P944 have some news on their side.

Re: Update Introduced Lag

Bittencourt — Wed, 27 Mar 2019 16:56:29 GMT

Hey guys,

So do you have any news related to the issue?

If you're still looking for help, it'd be a good idea if you could share a screenrecording of what you're experiencing so we have a better idea of what's happening.

@waitkens90 you can also try a clean reinstall with the steps below. I know you have already tried a regular reinstall, so this time you'd follow these steps instead:

Head here and click Remove all devices listed.
Go to your Spotify settings, scroll down to Storage and then clear the cache
From the Android home screen, tap Settings > Apps
Find Spotify in your list of apps, tap it and clear the cache and data. Then select Uninstall.
Switch your device off and wait a couple minutes.
Switch your device back on.
Open the Google Play Store then search for and install the Spotify Music app.

Hope this is more helpful!

Re: Update Introduced Lag

w_philly_doug — Thu, 23 May 2019 23:23:31 GMT

Hello,

Re-upping this thread. I experienced the exact same issues described by @waitkens90. The app works, but since March, 2019, there is a 4-5 second delay when I open albums saved in my library.

I have tried every concievable clean install of Spotify on my Android on a MotoG6, including doing a factory reset of my phone, but it still won't work. When a friend logged into their account on my phone and all Library albums opened instantly. Even more frustrating was that when I logged in to my account on a friend's phone, all Library albums opened instantly.

Has there been any update to this issue?

Re: Update Introduced Lag

waitkens90 — Fri, 24 May 2019 09:34:09 GMT

There isn't even any acknowledgement for this issue, nevermind a resolution!

Re: Update Introduced Lag

RineNight — Sat, 22 Jun 2019 19:49:25 GMT

Hi there,

So to restart this thread again, but I am experiencing the same issue, and tried all solutions listed before, and even orhers, the issue is still not solved and it makes using the app a very annoying thing...

Has anyone a solution to offer ? I can answer questions if needed.

Thank you !

Re: Update Introduced Lag

trjm1 — Sun, 23 Jun 2019 18:59:33 GMT

There are now several other threads on here all reporting the same or similar problems. The recent update seems to have made this issue more widespread.

Re: Update Introduced Lag

Nightxall — Sun, 23 Jun 2019 22:38:09 GMT

This Thread have the same problem:

https://community.spotify.com/t5/Android/New-Spotify-UI-very-slow-responsiveness/td-p/4770589

Re: Update Introduced Lag

w_philly_doug — Tue, 25 Jun 2019 21:40:36 GMT

Whoa had no idea you could do this. Downloaded an older version and it 100%
fixed the problem.

Re: Update Introduced Lag

RineNight — Wed, 26 Jun 2019 06:47:38 GMT

Thank you all for your answer ! I will try to download an old version in this case and let you know if that works.