topic Re: Android Auto - Spotify stucks on green loading cycle on Album screen in Android

Android Auto - Spotify stucks on green loading cycle on Album screen

drummercrm — Wed, 20 Mar 2019 11:24:28 GMT

Plan

Premium

Country

GER

Device

Nokia 6.1

Operating System

Android 9

My Question or Issue

Since August 2018, every time I want want to go to the "Albums" view on Spotify in Android Auto, I get the green loading cycle and spotify will remain loading.

Re: Android Auto - Spotify stucks on green loading cycle on Album screen

Nico — Wed, 20 Mar 2019 12:09:23 GMT

Hey @drummercrm! Welcome to the Spotify Community. ^^

That's odd.

Have you tried reinstalling your phone app? If not here's a step by step tutorial.

Let me know if that helps, thanks! ^^

Peace

Re: Android Auto - Spotify stucks on green loading cycle on Album screen

drummercrm — Wed, 20 Mar 2019 12:14:05 GMT

Already tried to reinstall about 20 times. Also tried to get this to work with deleting cache.

I also deleted the remaining app folders on my phone after uninstalling spotify. nothing helped.

Re: Android Auto - Spotify stucks on green loading cycle on Album screen

Nico — Wed, 20 Mar 2019 14:20:02 GMT

@drummercrm

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

Re: Android Auto - Spotify stucks on green loading cycle on Album screen

Nico — Wed, 20 Mar 2019 15:03:52 GMT

@drummercrm

Sorry for the delay.

This issue is already under investigation. Be sure to check this ongoing issues thread out for more details about it. ^^

Peace