topic Re: black screen on certain artists in Android

black screen on certain artists

mankind72 — Sat, 02 Mar 2019 11:53:47 GMT

My Question or Issue

Hi, I have spotify on my amazon fire tablet and have never had a problem until yesterday. wneh I click on a band who ~I have a lot of songs for eg Manic Street Preachers 173, I click on them and all I get is a blank black screen. I can go in and see single albums but not the whole lot. I havent had this problem before.I tried unistalling and then installing again but it didnt work. Does anyone have any idea what I can so. Thanks

Re: black screen on certain artists

isaumyam — Sat, 02 Mar 2019 18:27:42 GMT

Can you share a screenshot please?

Re: black screen on certain artists

mankind72 — Sat, 02 Mar 2019 20:23:36 GMT

this is what I'm getting on any artist with over about 40 songs saved.and this is an artist with 20

Re: black screen on certain artists

isaumyam — Sun, 03 Mar 2019 05:52:46 GMT

This is really weird. I've personally never faced an issue like this and also no way I can reproduce it on my end. Maybe some more experienced community helper can look into it and help you.

Re: black screen on certain artists

mankind72 — Sun, 03 Mar 2019 11:03:43 GMT

Thanks for looking anyway mate

Re: black screen on certain artists

isaumyam — Sun, 03 Mar 2019 12:01:47 GMT

I'm really sorry that I couldn't give you a more appropriate answer. But I would highly recommend you to contact Spotify directly from here: https://support.spotify.com/in/contact-spotify-anonymous/ maybe they can look into your account and help you out with this issue.

Hope this helps. 🙂

Re: black screen on certain artists

Chibyk — Mon, 25 Mar 2019 05:19:15 GMT

I also have exactly the same problem. I use LG Q6

Re: black screen on certain artists

Chibyk — Mon, 25 Mar 2019 05:20:38 GMT

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