topic Re: Can't access library artists in Android

Can't access library artists

CochonSordide — Wed, 20 Mar 2019 07:33:30 GMT

Plan

Premium

Country

Sweden

Device

Huawei P Smart

Since a while back I can't access artists that I have saved in my library if they have alot of songs. It seems to work if there are less than 100 songs, but not above. I just get to a black screen. It doesn't work even if the music is downloaded.

Re: Can't access library artists

Billy-J — Sun, 24 Mar 2019 16:24:28 GMT

Hey @CochonSordide, and welcome to the community.

Hope you're doing great!

Sorry for the little delay in replying, but maybe I can still help. Could you try a clean reinstall of the app? If that doesn't help, please let me know your device name, operating system, and app version.

Let me know how this goes 🙂

Re: Can't access library artists

getterberg — Tue, 26 Mar 2019 12:53:58 GMT

I have this same issue. I tried uninstalling and doing a clean install. Still doesn't work. I'm in the US, using a Samsung Galaxy S7 Android device. Spotify App Version is 8.4.97.807

Re: Can't access library artists

CochonSordide — Thu, 28 Mar 2019 09:27:02 GMT

I have tried reinstall, and also tried to remove the albums/artist and then save again, and it doesn't work.

I have a Huawai P Smart, Android, spotify app version 8.4.97.807

Re: Can't access library artists

Billy-J — Thu, 28 Mar 2019 10:30:00 GMT

Hey @CochonSordide, and @getterberg.

Thanks for your reports!

There is currently an Ongoing Issue about this, and there's more info here.

Have a nice day 🙂