randomly switching to a different playlist

lgum — Fri, 05 Apr 2019 15:50:57 GMT

Plan

Premium Student

Country

USA

Device

PC Destktop and Laptop and iPhone--all my devices

Operating System

Windows 10, iPhone

My Question or Issue

Spotify keeps switching to a different (the same every time) playlist after every song of the current playlist or album--it happens with every other playlist or album I try to play. I have gone to My Account and signed out of all devices but the problem did not go away. The playlist that it returns to only has a few subscribers, who I know, so I know that the problem is not that someone is hijacking my account

Re: randomly switching to a different playlist

Guido — Sat, 06 Apr 2019 12:08:57 GMT

Hey @lgum.

Thanks for getting in touch!

Our first thought is that an unauthorized person is accessing your account. But if you are sure that this is not the case, perhaps try to do a reinstallation first. You can read here how.

Hope it will help. Let us know if you have further questions.

Have a nice day.

topic Re: randomly switching to a different playlist in Android

randomly switching to a different playlist

Re: randomly switching to a different playlist