topic Re: Can't Play Artist in Android

Can't Play Artist

octopus3000 — Sun, 31 Mar 2019 19:31:16 GMT

Plan

Student Premium

Country

USA

Device

Moto Z Play Droid

Operating System

Android Oreo, Windows 10

I can't play any music by The Notorious B.I.G. I have explicit content enabled. On my desktop, it says "We can't play this until you allow this artist in the Spotify mobile app". On my phone, it just won't play any music I select, and I can't allow or block any artists.

Re: Can't Play Artist

Nico — Sun, 31 Mar 2019 20:39:44 GMT

Hey @octopus3000! Welcome to the Spotify Community. ^^

That's doesn't sound cool.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let me know if that helps, thanks!

Peace

Re: Can't Play Artist

octopus3000 — Sun, 31 Mar 2019 21:38:00 GMT

I did try reinstalling both the mobile and the desktop application. Neither worked.

Thanks

Re: Can't Play Artist

Nico — Sun, 31 Mar 2019 21:48:10 GMT

@octopus3000

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

Re: Can't Play Artist

Nico — Mon, 01 Apr 2019 11:57:29 GMT

@octopus3000

Have you enabled Explicit Content in each of your devices (desktop and mobile) as the setting only applies for the individual account and device? For example, if you apply the setting on your phone, it doesn't filter explicit content for the same account on the desktop app.

You can follow the steps here to check how to do that.

Let me know if that helps, thanks!

Peace

Re: Can't Play Artist

octopus3000 — Mon, 01 Apr 2019 12:22:38 GMT

Yes. Explicit content has been enabled on both of my devices, separately.

Thanks.

Re: Can't Play Artist

Nico — Mon, 01 Apr 2019 12:45:31 GMT

@octopus3000

Could you take screenshots of what you're seeing while trying to play the music of this artist?

Make sure that it doesn't include any private or sensitive info. ^^

Thanks!

Peace

Re: Can't Play Artist

octopus3000 — Mon, 01 Apr 2019 15:01:37 GMT

This is what I see on the desktop version. I don't see any special warning on the mobile version. It just won't play.

Re: Can't Play Artist

Nico — Sun, 07 Apr 2019 13:11:23 GMT

Hey @octopus3000!

Sorry for the delay!

Are you able to play any non-explicit content from the artist?

And please check the 'Artists' tab on your phone, and look for an option called 'Hidden'. From there, you might find an artist you've accidentally chosen to block and un-block them.

Please try to restart both of your devices to see if that makes any difference. ^^

Peace

Re: Can't Play Artist

9a-fvkg_qgu7j — Tue, 09 Apr 2019 09:48:45 GMT

Hey have the same problem. And it seems like i can only play it if i go offline. And the "block feature" doesnt show up for me...

Re: Can't Play Artist

Nico — Tue, 09 Apr 2019 13:35:21 GMT

Hey @9a-fvkg_qgu7j!

Are you getting the same "We can't play this until you allow this artist in the Spotify mobile app" error? And which artists are affected by this?

Let me know how it goes! ^^

Peace

Re: Can't Play Artist

9a-fvkg_qgu7j — Tue, 09 Apr 2019 17:00:54 GMT

The Living Tombstone and Tristam

Re: Can't Play Artist

Nico — Wed, 10 Apr 2019 20:02:23 GMT

@9a-fvkg_qgu7j

Are you getting the same "We can't play this until you allow this artist in the Spotify mobile app" error?

Peace

Re: Can't Play Artist

Nico — Fri, 12 Apr 2019 08:44:04 GMT

@9a-fvkg_qgu7j

Is it possible that you might have banned these artists through a personalized playlist, like Discover Weekly or Daily Mix before this happened?

Peace

Re: Can't Play Artist

JOBOCAT — Fri, 10 May 2019 15:36:03 GMT

Hi I'm having that same problem too.I went to the artist tab on my phone and could not find this 'hidden'Thing. also have explicit allowed on both devices.This is very frustrating for me. Hopefully a solution can be found.Thx.

Re: Can't Play Artist

slmHunter — Wed, 17 Jul 2019 21:20:38 GMT

I was having the same problem for years with the artist Thundercat.

The solution for me was to download one of his songs and play it. For whatever reason, I could play all of his songs again once I did that, even ones that I didn't download. Hopefully this works for everyone!

Re: Can't Play Artist

JOBOCAT — Mon, 22 Jul 2019 06:12:17 GMT

I found a solution that worked for me. All I had to do is on my phone go to artist tab and look up the artist that wasn't playing(Cheap Trick and Eddie Money in my case) I noticed that I wasn't following those two artist and so I started following them both and I was able to play each of them on my desk top App.Give it a try and hopefully it will solve the problem.