topic Player buttons not working in Android

Player buttons not working

MStefan99 — Thu, 11 Apr 2019 08:20:50 GMT

Plan

Premium

Country

Finland

Device

Cayin N5 II

Operating System

Cayin v3.6 firmware (based on Android 5.1.1)

Issue

In Spotify version 8.5.0.735 hardware buttons (Next, Previous, Play/Pause) on the player stopped working while the screen is locked though they still work on the lock screen and with the screen on. I have tried rebooting the device, reinstalling Spotify and enabling "Device Broadcast Status" in app settings but the issue still persists.

On my Galaxy S8+ navigation works normally.

Re: Player buttons not working

Nico — Fri, 12 Apr 2019 09:19:03 GMT

Hey @MStefan99! Welcome to the Spotify Community. ^^

I'm sorry that your app isn't working properly.

Please be aware that this issue is already under investigation.

Be sure to check and +VOTE on this ongoing issues thread out to stay updated on this.^^

Peace

Re: Player buttons not working

Keith23 — Wed, 24 Apr 2019 12:39:01 GMT

I got that same problem but on the galaxy s10 plus

Re: Player buttons not working

Nico — Tue, 30 Apr 2019 08:36:34 GMT

@Keith23

I'm sorry that you're still experiencing this.

Could you reply to that ongoing issues thread with your device and its OS version?

Thanks! ^^

Peace

Re: Player buttons not working

MStefan99 — Tue, 30 Apr 2019 10:37:06 GMT

Submitted. Thanks for help!