topic Re: Premium features don't show up on android in Android

Premium features don't show up on android

Chris_Lorenz — Thu, 11 Apr 2019 12:46:18 GMT

Plan

Premium

Country

Canada

Device

Pixel 3

Operating System

Android Pie

My Question or Issue

Please help......I just switched over from Google Play yesterday and starting to regret my decision. I paid for the premium account, and on my desktop it works fine, but the android app only shows free features. I've done every hit I could find, and nothing. It's very very frustrating and feel like I've spent a good majority of my time trying to figure this out. Also not sure this is the right medium to get help? If there's a better spot, can someone please let me know?

Thanks!

Re: Premium features don't show up on android

Bittencourt — Thu, 11 Apr 2019 13:22:46 GMT

Hi @Chris_Lorenz, welcome to the Spotify Community!

I'm sorry about it. The first thing we should check is if you have a second account.

Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

Re: Premium features don't show up on android

Bittencourt — Thu, 11 Apr 2019 13:32:58 GMT

Hey @Chris_Lorenz.,

I've just found out that there's an Ongoing Issue about this. Here's a link.

So if you have only one account, please follow the thread and give any information you think might be relevant.

Let me know it goes!

Re: Premium features don't show up on android

Chris_Lorenz — Thu, 11 Apr 2019 13:33:12 GMT

Yes, I did all that a few times already - this post was my last resort 😞

Anything else you can suggest?

Re: Premium features don't show up on android

Bittencourt — Thu, 11 Apr 2019 13:55:55 GMT

I guess we replied at the same time, I'm not sure if you saw my second reply about the Ongoing Issue.

It should help you!

Re: Premium features don't show up on android

Chris_Lorenz — Thu, 11 Apr 2019 14:14:02 GMT

I did see it, yes....thank you. I voted and replied with my information. Should I just wait and see now or is there anything else I can do?

Thanks,

Re: Premium features don't show up on android

Bittencourt — Thu, 11 Apr 2019 14:40:27 GMT

I'd just wait and make sure to keep the app up to date.

Meanwhile you can get in touch with the Spotify staff, although I don't think there's anything else to be done for now.

There are a few ways to contact them.

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

Re: Premium features don't show up on android

Chris_Lorenz — Thu, 11 Apr 2019 14:46:05 GMT

Great, thanks for all your help!

Re: Premium features don't show up on android

Bittencourt — Thu, 11 Apr 2019 17:55:16 GMT

You're welcome, @Chris_Lorenz.

Keep me posted!