topic Re: Music stops loading after 3 songs in Android

Music stops loading after 3 songs

ericutu90 — Tue, 16 Apr 2019 08:40:03 GMT

Plan

Premium

Country

Italy

Device

Huawei p20

Operating System

Android 8.0.0

My Question or Issue

When playing Spotify from my premium account on Android App, after 3 songs the streaming simply stops and I can't play music anymore, even restarting the app. This happens only when I'm not using wifi, but I'm connected with my provider (Vodafone 4g).

Re: Music stops loading after 3 songs

Nico — Tue, 16 Apr 2019 09:34:30 GMT

Hey @ericutu90! Welcome to the Spotify Community. ^^

That doesn't sound cool.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let me know if that helps, thanks! ^^

Peace

Re: Music stops loading after 3 songs

ericutu90 — Tue, 16 Apr 2019 09:52:12 GMT

Hi Nico!
Yep, I've already tried to reinstall the app but it didn't work.
Just dunno what else to do! 😞

Re: Music stops loading after 3 songs

Nico — Tue, 16 Apr 2019 10:39:44 GMT

@ericutu90

I'm sorry to hear this.

It seems that Vodafone has some problems with Spotify in Italy.

Please be aware that this issue is already under investigation. Be sure to check and +Vote on this ongoing issues thread to stay updated on this.

Hope that helps! ^^

Peace

Re: Music stops loading after 3 songs

offgirl — Wed, 24 Apr 2019 17:16:00 GMT

I have the same problem. Music stops after 3 songs and the search button doesn't work. It's frustrating since I'm paying for a service which does not work.

Apple music, on the other hand, is working perfectly fine.