topic Re: [Android] Lock screen controls not working in Android

[Android] Lock screen controls not working

Redbones — Tue, 09 Apr 2019 08:52:28 GMT

Plan: Premium

Country: UK

Device: Samsung Galaxy 9

Operating System: Android 9 Pie

I can't skip or pause tracks from my lock screen controls. I was having no problems until yesterday when I updated the app. I have tried erasing data and cache and uninstalling and re-installing the app, I have tried restarting my phone, I have checked all the permissons and seen if I'm permitting the app to run in the background, I don't know what else I can do. This is very inconvenient and I'd appreciate some help to fix this issue.

Thanks

Re: [Android] Lock screen controls not working

Nico — Tue, 09 Apr 2019 08:56:13 GMT

Hey @Redbones! Welcome to the Spotify Community. ^^

Please be aware that this issue is already under investigation.

Be sure to check this ongoing issues thread out to stay updated on this. Make sure to add your +VOTE. ^^

Peace

Re: [Android] Lock screen controls not working

Redbones — Tue, 09 Apr 2019 08:58:19 GMT

Thanks

Re: [Android] Lock screen controls not working

Boxerdog — Wed, 24 Apr 2019 23:17:41 GMT

I recently had the same problem on my Samsung S9, and it it only happens if you are using any of the following versions V8.5.0 V8.5.1 or V8.5.2

To solve this issue

1. Uninstall Spotify

2. Download an apk file of version V8.4.98.892

3. Install apk file.

They must have messed something up in version 8.5.

Hope this helps, good luck.

Re: [Android] Lock screen controls not working

Jford10 — Thu, 25 Apr 2019 01:22:10 GMT

This worked for me after trying all other suggestions. Thank you!

Re: [Android] Lock screen controls not working

Boxerdog — Thu, 25 Apr 2019 06:36:12 GMT

Glad it worked for you too, it was really bugging me so I needed to find a temporary solution until they fix the latest version.

Re: [Android] Lock screen controls not working

anthonyh1 — Fri, 11 Oct 2019 12:54:32 GMT

I needed to disable FaceWidgets, which replaces the Spotify playback controls, to get this working.

Turn off Music in Settings > Lock screen > FaceWidgets