Android app asking to get premium

user-removed — Sat, 18 May 2019 11:40:21 GMT

Despite having a premium account, the Android app has suddenly started asking me to get premium. I have tried logging out and logging back in but to no avail. I do not face this issue on my iPad.

Do not comment on this thread if your suggestion will be to reinstall the app. I have over 12 GB of music and am in no mood to download everything all over again. I would much rather delete Spotify all together.

Refer to the attached screenshot to see what I am greeted with in my library. The songs are still on my device as I have verified that by checking the storage being used by Spotify in my app manager. However, I am unable to play anything offline.

Re: Android app asking to get premium

Katerina — Sat, 18 May 2019 15:16:14 GMT

Hey there @user-removed,

Thanks for posting and welcome to the Community!

We'd first recommend double checking that you're accessing the right account.

If you are, you can also give a try to the steps provided in this support site article.

It's also worth a try removing any devices listed here, in case there are issues with your Android device's cache. If it's showing up more than once in the list, removing and performing a clean reinstall should do the trick.

On another note, since you mention that the app is asking you to upgrade even though you're on Premium, we'd also recommend taking a look at this Ongoing Issue that our tech teams are currently investigating.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂

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Android app asking to get premium

Re: Android app asking to get premium