topic Phone freezes when spotify player comes up in Android

Phone freezes when spotify player comes up

aaron_victor — Mon, 27 May 2019 08:31:37 GMT

Phone: LG-Q6 When I tap on the notification, it opens up the player and the phone freezes. I think this happens when it tires to load the image on to the background of the player. So it would be nice if u could make an option to disable background image loading or limit the image size. Maybe its with my phone or slow internet.

Re: Phone freezes when spotify player comes up

Peter — Wed, 05 Jun 2019 08:07:41 GMT

Hey @aaron_victor.

Thanks for reaching out to us about this!

Do you mind trying a quick clean reinstall of the app on your phone? This can solve a lot of common issues users have.

If that doesn't work, do you mind switching to another network and seeing if the issue still occurs?

Keep us posted 🙂

Re: Phone freezes when spotify player comes up

aaron_victor — Wed, 05 Jun 2019 08:11:43 GMT

Thank you, Peter for the support.
I update my app and that fixed the issue, I think the developers fixed that
issue.

Thank you

Re: Phone freezes when spotify player comes up

Peter — Fri, 14 Jun 2019 10:30:38 GMT

Hey @aaron_victor.

Glad to hear it's all good now!

Hit us up if there's anything else 😉