topic Spotify crashes the phone in Android

Spotify crashes the phone

nicnang — Tue, 28 May 2019 21:25:52 GMT

Plan

Premium

Country

Device

Samsung s8

Operating System

Android P

My Question or Issue

After the new update, the app doesn't launch and was stuck at the loading screen with the spotify logo. Thereafter, I tried closing the app and it bricks my phone up, have to hard reset. Tried to restart my phone and reinstall the app with a clean installation, spotify able to launch but after logging in the same issue goes with nothing loading and it freezes the phone up.

Re: Spotify crashes the phone

Jemi — Wed, 29 May 2019 09:18:42 GMT

Hey @nicnang, help's here.

Let's try a couple of things:

Try an alternative internet connection
Reinstall the app with these steps
Restart the device
Try another device and see if the same thing happens
Make sure your OS is up-to-date
Make sure your device has enough storage space (1 GB minimum)

Let us know how it goes 🙂

Re: Spotify crashes the phone

nicnang — Wed, 29 May 2019 09:25:37 GMT

Hey that all works now! thanks for the help:)