Desktop app not showing as available device

jordyhart94 — Thu, 13 Jun 2019 08:03:51 GMT

Plan

Premium

Country

United Kingdom

Device

Huawei P20 Pro / HP Elitebook

Operating System

Android 9.0.0.255 / Windows 10

My Question or Issue

Hi Everyone,

My phone upgraded to an updated version of Android a few weeks back and ever since my laptop no longer shows in as an "Available Device". I used to connect my phone and laptop every day and use one to control the other (and vice versa) but since the update, I haven't been able to.

I tried uninstalling/reinstalling the desktop app and this worked until I turned off my laptop at the end of the day and upon starting the next day I couldn't connect again. I did the exact same thing with the Android App and had the exact same results. Obviously it's not ideal to uninstall and reinstall the apps on a daily basis...

If I use the web player, it shows as an Available Device, but not the Desktop App.

Any advice would be greatly appreciated!

topic Desktop app not showing as available device in Android

Desktop app not showing as available device