topic Re: Problem with the Android app in Android

Problem with the Android app

Antonino26 — Thu, 13 Jun 2019 20:24:48 GMT

Plan: Premium for Students

Country: Italy

Device: Samsung Galaxy S7 Edge

Operating System: Android Oreo 8.0

Hi, I have an issue with the last versions of Spotify. After the update of the app, a lot of songs that I saved in "Favorite song" disappeared. But if I open Spotify with the MacOS App the songs are still there like before the update, so in the Spotify app for Android a lot of songs missing. How is that possible?

I tried to download an older version of the app and the only version without this issue is the version 8.4.90.722, the newer versions have the same issue.

How can i solve this problem?

Re: Problem with the Android app

Billy-J — Thu, 13 Jun 2019 21:30:13 GMT

Hey @Antonino26, thanks for reaching out!

Spotify was experiencing a few issues - but everything is now back up and running. Could you try re-launching the Spotify app?

Let me know how this goes 🙂

Re: Problem with the Android app

Antonino26 — Mon, 17 Jun 2019 13:24:34 GMT

With the last update i found in Google Play Store everything's fine! I have the same amount of saved songs in the MacOS App and in my Android App. The version is 8.5.9.737.

Thank you so much!

Re: Problem with the Android app

Billy-J — Mon, 17 Jun 2019 14:26:00 GMT

Hey @Antonino26.

You're very welcome! I'm happy to hear you've got this fixed. If you have any more questions, you can always start up a new thread and the community will be happy to help.

Have a great week!