topic Re: Offline mode for Samsung S8 in Android

Offline mode for Samsung S8

Dbhavan — Sat, 15 Jun 2019 05:21:28 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Before the new update, on my phone I could easily switch to offline mode by just clicking offline mode where my wifi and data buttons were but now it has suddenly dissapeared and now I have to go into spotify and then switch it to offline mode, is this because of the new update or is it something else?

Re: Offline mode for Samsung S8

Billy-J — Sat, 15 Jun 2019 07:37:42 GMT

Hey @Dbhavan, I'll be happy to help.

Offline Mode is turned off when there is an internet connection, and then it turns on when there is no internet connection available. You should be able to control whether Offline Mode is 'On' or 'Off' by going to Home in the Spotify app > Settings > Playback > Turn Offline to 'on' or 'off'.

There has been a recent update, which may be why these changes have affected you.

I hope this helps! Let me know if you have any more questions 🙂

Re: Offline mode for Samsung S8

Dbhavan — Sat, 15 Jun 2019 15:24:08 GMT

Hi I understand that but you could before manually set offline mode, but
now you can't, cause when I'm out and my mobile data is on as well as
spotify, I get my data eaten by spotify.

Re: Offline mode for Samsung S8

Billy-J — Sun, 16 Jun 2019 16:37:12 GMT

Hey @Dbhavan.

Thanks for trying!

This is an Ongoing Issue. I'd recommend checking it out here. You can add your vote to it and more info about your issue.

I hope this helps 🙂