topic Re: Issues with latest update in Android

Issues with latest update

gingerninja72 — Tue, 02 Jul 2019 07:45:52 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Having real problems since the latest update forced on us. My music library is unusable. I use Spotify like an ipod pretty much - to listen to new release albums, browse artists etc. But now the 'artists' section is in some weird messed up order and is impossible to use, plus the albums section doesn't work half the time, won't load And in general the app is sluggish and unresponsive. Is there any way of reverting to a previous version? Or a fix?

Re: Issues with latest update

gingerninja72 — Tue, 02 Jul 2019 16:20:31 GMT

Just found something else.... the Android widget no longer works At all. Tried to re-add and I get an error message too. I'm seriously considering switching to Tidal at this rate

Re: Issues with latest update

Peter — Fri, 05 Jul 2019 12:42:40 GMT

Hey @gingerninja72.

Thanks for reaching out to us about this.

As you know, we recently rolled out a new version of Your Library, and we changed the way in which music saved. You can read up on all the changes here.

We regularly run updates to improve your experience with the app. The refreshed “Your Library” was developed to help you manage and access your favorites faster. It’s the first version of this update and we’ll continue to build on it based on your feedback.

As for the Android widget, could you let us know which widget you're using? If it's not one of the ones listed here, then this is not something that we can support, since they are third-party widgets.

Hope that helps! Let us know if you have any further questions 😉