topic Re: On going music playing issue in Android

On going music playing issue

Shizmaniz — Thu, 04 Jul 2019 11:07:25 GMT

Im a premium member using a samsung galaxy S9+ after the update changing the playlist layouts etc i have developed an issue with my music playing. While i am listening to music whether from my device or a blutooth speakr/headphones my music randomly stops. The music instantly starts up again if i unlock my phone or if i leave my phone alone it will evenyually start up again (the other day this was 25 minutes later) i havent changed any setting on the app or my phone and have seen atleast two patch updates come out and still i have the issue.

I used my spotify everyday but now have started to use it maybe once a week because of how frustrating it is listening to spotty music, not great when im paying for this!

Re: On going music playing issue

vic424242 — Thu, 04 Jul 2019 21:49:57 GMT

Could be some battery saving issue.

Here are some suggested fixes you could try:

https://threema.ch/en/faq/push_samsung

Re: On going music playing issue

Katerina — Fri, 05 Jul 2019 08:36:00 GMT

Hey there @Shizmaniz,

Thanks for posting and welcome to the Community!

We'd recommend making sure that Spotify is set as exception for any cache-clearing or battery optimization apps on your device.

If you're unsure on how to check this, we'd suggest looking online for further instructions according to your device's manufacturer.

If that doesn't help, a quick reinstall of the app might do the trick. You can find out how to do that in this support site article.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂