topic Re: Spotify crashes on startup in Android

Spotify crashes on startup

Delta427 — Fri, 12 Jul 2019 12:12:45 GMT

Plan

Premium

Country

Italy

Device

Google Pixel 2 XL

Operating System

Android Q

My Question or Issue

Spotify crashes on startup. I literally just press the icon, it shows the Spotify logo and when it is starting to show the home it crashes.

Re: Spotify crashes on startup

rvdializ — Fri, 12 Jul 2019 13:30:11 GMT

It's happening to me in Android Pie too, using the latest Alpha update.

Re: Spotify crashes on startup

MartinB42 — Sat, 13 Jul 2019 06:26:51 GMT

Samsung Galaxy S10+ here, same issue since the newest Alpha update yesterday.

Re: Spotify crashes on startup

Katerina — Sat, 13 Jul 2019 08:09:32 GMT

Hey there @Delta427, @MartinB42 and @rvdializ,

Thanks for reaching out here in the Community regarding this!

Just to confirm, are you all in the latest Alpha version of the app available?

If so, we'd suggest following the steps provided in this Spotify Answer to report any issues you encounter in the Alpha or Beta versions of the app.

If you aren't in an Alpha/Beta version and you're experiencing this, we'd recommend trying a clean reinstall of the app first. You can follow the steps to do that here.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂

Re: Spotify crashes on startup

MartinB42 — Sat, 13 Jul 2019 08:18:45 GMT

Hi Katerina

Thanks for the quick response! I am on the latest version of the Alpha,
yes. I also did follow those steps and sent a mail with my issue over 24
hours ago to the address provided; I haven't had any response yet, hence my
reply on this post.

Hope the teams finds the fix!

Re: Spotify crashes on startup

Delta427 — Sat, 13 Jul 2019 08:35:20 GMT

Latest update fixed it for me. I also have the alpha version

Re: Spotify crashes on startup

MartinB42 — Sat, 13 Jul 2019 08:37:36 GMT

OK, great to hear! No update yet on my side, I'll keep watching the Play Store. Hope it works!

Re: Spotify crashes on startup

enswan — Sat, 13 Jul 2019 08:39:13 GMT

I'm a premium member, have the latest Alpha/Beta version and have the same issue with it crashing have tried all the solutions no success yet. Version 8515660 , plan premium, country Holland

Re: Spotify crashes on startup

Katerina — Sat, 13 Jul 2019 08:48:19 GMT

Hey again,

Thanks for keeping us in the loop!

@MartinB42 Keep in mind that we might not reply to individual issue reports, but all issues do get forwarded to the right team nevertheless, and we do our best to fix them.

@Delta427 That's good to hear, thanks for sharing this!

In this case, it may take a while before you get the updated version but the best option to make sure you won't miss a fix is to enable automatic updates of the app. There's more info on how to do that here.

@enswan Thanks for posting and welcome to the Community! You mention you're on the Alpha version of the app. In this case, we'd suggest following the steps provided in this Spotify Answer to report any issues you encounter in the Alpha or Beta versions of the app.

Don't hesitate to give us a shout if there's anything else we can help with. We'll be happy to lend a hand.

Have a lovely day 🙂

Re: Spotify crashes on startup

enswan — Sat, 13 Jul 2019 08:59:45 GMT

Just received the update to version 8.5.16.178 12th of July (update) and
issue is solved.

Thanks!

Re: Spotify crashes on startup

Katerina — Sat, 13 Jul 2019 09:06:20 GMT

Hey again @enswan,

Thanks for keeping us in the loop.

Glad to hear all's well with the app once more in the latest Alpha version!

If there's anything else we can help with, don't hesitate to give us a shout here in the Community. We're always spotify:track:4XaZExR3GSQllvlEpr8ldb

Have a lovely day 🙂

Re: Spotify crashes on startup

MartinB42 — Sat, 13 Jul 2019 09:08:01 GMT

Got the latest update 2 minutes ago, issue is fixed.

Thanks very much for the support!