topic Re: Constant crashing during playback in Android

Constant crashing during playback

GCWright — Wed, 10 Jul 2019 10:39:53 GMT

Plan

Premium

Country

Device

Samsung Galaxy Ace 4

Operating System

(Android 4.4.4)

My Question or Issue

Since updating to version 8.5.13.637 yesterday morning, Spotify keeps crashing on my Android phone (reverts to black screen with the Spotify logo, playback stops - I can usually restart straight away but the playback point reverts to the beginning of the track). I've discovered that the action of connecting to the internet (either through wi-fi or 4G) always causes this to happen but it also seems to be occurring randomly as well.

I have tried deleting data/cache and a clean reinstall but this hasn't solved the problem. Is this a problem other people are having or something Spotify has identified as an issue with the new update? Thanks.

Re: Constant crashing during playback

GCWright — Fri, 12 Jul 2019 22:03:02 GMT

Is there anyone at Spotify who can help with this? To reiterate, connecting to the internet crashes the app - this seems like a serious problem with the latest update. Alternatively, can anyone advise on how to roll back to the previous version? Thanks.

Re: Constant crashing during playback

Katerina — Sat, 13 Jul 2019 08:24:58 GMT

Hey there @GCWright,

Thanks for posting about this and welcome to the Community!

Just to confirm, have you tried the steps provided in this Spotify Answer for a clean reinstallation of the app?

If that doesn't do the trick, it'd be helpful if you could let us know if the same occurs when using the app on a different mobile device, if possible. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂

Re: Constant crashing during playback

CLLake — Sun, 14 Jul 2019 01:23:03 GMT

I've been having the same problem for the past few days. If I'm playing a downloaded album when disconnected from the internet, the app crashes as soon as my phone connects to the internet.

Re: Constant crashing during playback

GCWright — Mon, 15 Jul 2019 17:33:57 GMT

Thanks for the reply. I've now given that reinstall method a try but unfortunately the problem persists. I don't have any other Android devices I can try Spotify on unfortunately, I only have this one phone. It is up to date in terms of software though.

Re: Constant crashing during playback

CLLake — Sat, 27 Jul 2019 18:06:26 GMT

GCWright, have you found a fix yet? It is ongoing for me. A full reinstall didn't work for me either. I have a Samsung Galaxy S4 and it started for me around the same time as you (I'm sure it started with that one Spotify update). I've been back and forth with tech support for the past 2 weeks and still no solution. They also asked me to log into another device but I don't have access to one. Not sure what to try next, and it's a real pain as I ride my bike in and out of wifi zones! See these too:

https://community.spotify.com/t5/Android/Spotify-App-crashes-when-it-connects-disconnects-from-Internet/m-p/4792456/highlight/false#M153932

https://community.spotify.com/t5/Android/Music-stops-playing-when-I-enter-or-leave-a-WiFi-connection/m-p/4787585

Re: Constant crashing during playback

RomanesEuntDom — Mon, 29 Jul 2019 12:06:36 GMT

I have the exact same issue on my mobile, crashes the instant it reconnects to any kind of internet, 3G or wifi.

I can't check on another mobile either unfortunately, but it's 100% not an isolated issue.

Re: Constant crashing during playback

GCWright — Wed, 07 Aug 2019 15:15:39 GMT

Hi, apologies for the late reply - no, still no solution unfortunately. Still had the same problem with subsequent updates. Thanks for the other links, I'll have a look at those.

Re: Constant crashing during playback

tumem0s — Wed, 07 Aug 2019 15:29:47 GMT

Hello,

Same thing here. Version 8.5.17.676. keeps crashing all the time. On a 1hour drive spotify crashed 4 times. It's quite annoying and i hope spotify fixes it soon.

Re: Constant crashing during playback

extremefailure — Mon, 12 Aug 2019 13:29:01 GMT

I also have this issue, Note 3, up to date. Spotify has just gotten worse and worse like the last 6 updates...

Really appreciate the captcha for a site I pay for a membership...

Re: Constant crashing during playback

JanKonecny — Thu, 15 Aug 2019 14:20:34 GMT

Since the last update I found one change - the crashed spotify remembers the playback position!

Otherwise it still crashes when I cnnect to 4G.

Re: Constant crashing during playback

RomanesEuntDom — Wed, 28 Aug 2019 22:20:47 GMT

No change for me I'm afraid. It's still resetting to the beginning of the song each time it crashes.

Re: Constant crashing during playback

T-ERROR — Fri, 13 Sep 2019 11:01:15 GMT

First this app start to shut down every 10 min and now My spotify app crashes and shut down when i try to listen music , this app is not working at all .

Re: Constant crashing during playback

Petya — Tue, 17 Sep 2019 10:42:32 GMT

Heya all,

Thanks for taking the time to inform us about this!

Could you please follow the steps in this post in the exact same order as given there and let us know what happens?

We're here for you 🙂

Re: Constant crashing during playback

joeldegraaf — Mon, 27 Jan 2020 04:00:22 GMT

And it always worked on my phone too until a certain update... My is is fully updated and I'm paying premium for service! FIX IT! this has been happening since months and at least 3 updates to Spotify have been done. THIS IS AN OFFICIAL COMPLAINT
DEAL WITH IT