topic Re: Issue with controls on lock screen? in Android

Issue with controls on lock screen?

Swiecz23 — Sat, 09 Mar 2019 11:28:54 GMT

Plan

Premium

Country

USA

Device

Galaxy S10

Operating System

I think Android Pie

My Question or Issue

I recently purchased a Galaxy S10, I have spotify playing and the screen locks, it'll show the: song you're listening to, previous song, Play/pause button and next song. For some reason those controls don't seem to work when I'm on the lock screen. Anyone else have this issue or now how to fix?

Re: Issue with controls on lock screen?

Laz4rz — Sat, 09 Mar 2019 14:25:37 GMT

Exact same problem. What seems to fix it is to use buttons in notifications. Then lock screen buttons respond for a few minutes until they die again.

Using S10+

Re: Issue with controls on lock screen?

Katerina — Sat, 09 Mar 2019 15:17:15 GMT

Hey there @Swiecz23 and @Laz4rz,

Thanks for reaching out to the Community!

In this case, we'd recommend trying the following first:

Make sure that all relevant permissions are enabled for the Spotify app
Spotify is set as an exception for any cache-clearing or battery optimization apps
Try logging out and back to your Spotify account on the app to shake things up
Restart your device
Try a quick reinstall of the app by following the steps here

If none of these do the trick, could you let us know if this also occurs when using a different device?

It'd be also helpful if you could let us know the version of the Spotify app on your Samsung device.

We'll be keeping an eye out for your reply 🙂

Re: Issue with controls on lock screen?

MartinSamo — Sat, 09 Mar 2019 16:23:57 GMT

Hi,

I have same issue with Samsung S10 and Android 9. I have tried all followings and none worked. It is a bit annoying. I cant even control it by controls on headphones.

Thanks,

Martin

Re: Issue with controls on lock screen?

Mytochondria — Sat, 09 Mar 2019 22:27:24 GMT

Hey,

I also had this issue but then I went into the spotify settings (in the app) and turned off the CAR VIEW setting and that seemed to do the trick

I hope this can help others

Re: Issue with controls on lock screen?

MartinSamo — Sun, 10 Mar 2019 00:22:49 GMT

Car view doesnt work for me.

Re: Issue with controls on lock screen?

LiamFVJ — Sun, 10 Mar 2019 00:28:56 GMT

I and many others on these forums have tried all of these 'solutions' and none of them worked. Clearly this is a problem with the app.

Re: Issue with controls on lock screen?

drew-dogg — Sun, 10 Mar 2019 01:22:31 GMT

I have a Galaxy S8+ and I'm experiencing this exact issue as well as the not being able to pull up my library of individual songs. This last Spotify update was terrible!

Re: Issue with controls on lock screen?

Guido — Sun, 10 Mar 2019 07:42:02 GMT

Hey @drew-dogg, @Swiecz23 , @LiamFVJ , @MartinSamo and @Mytochondria,

Thanks for getting in touch!

We are aware of an issue with the control buttons and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. We'll get this sorted as soon as possible.

Sorry for the inconvenience. Let us know if you have further questions.

Have a nice day!

Re: Issue with controls on lock screen?

ZachxTyler — Mon, 11 Mar 2019 01:03:56 GMT

Same issue on the S9. I can go as far as tapping on the the song name displayed on the lock screen to show the album cover, but the play buttons aren't functional. Tried CarPlay as well with no luck.

Re: Issue with controls on lock screen?

Jesuslovesyou — Wed, 10 Apr 2019 21:50:08 GMT

I had the same issue and I figured it out not sure if it works for all but what I did is I switched the clocks on the lock screen and found one that worked so when you swipe on the clock to get to your music or if its already there from the lock screen it should work. Try switching clock types from lock screen

Re: Issue with controls on lock screen?

Kwong868 — Thu, 11 Apr 2019 15:57:53 GMT

I tried switching clock on the lock screen don't work. Did all that was recommended on this posts and still don't work. Even contacted Samsung and did many troubleshooting and yet still don't work. What I found out is when I use Amazon Music the control media player in the lock screen work. Thus, the Samsung tech support concluded its Spotify issue. I hope for an update soon

Re: Issue with controls on lock screen?

ZachxTyler — Thu, 11 Apr 2019 19:54:37 GMT

April 2019 update:

Updated to android 9, looks like spotify also received an update. Playback controls now work on the lock screen.

I haven't changed any lockscreen settings or spotify settings.. it just started working..

Re: Issue with controls on lock screen?

Kwong868 — Thu, 11 Apr 2019 20:21:33 GMT

My phone comes with adriod 9 UI 1.1.its a Samsung galaxy 10plus. Nothing to update and sadly Spotify still don't work on my lock screen. Yet my Amazon music work.

Re: Issue with controls on lock screen?

JaxShane — Mon, 15 Apr 2019 05:05:26 GMT

@Kwong868 wrote:
My phone comes with adriod 9 UI 1.1.its a Samsung galaxy 10plus. Nothing to update and sadly Spotify still don't work on my lock screen. Yet my Amazon music work.

Yep have s10+ also and still having same exact issues as of 4/14/19. Still nothing so far has worked to fix problem.

Re: Issue with controls on lock screen?

Flapsforhelvede — Tue, 16 Apr 2019 12:50:07 GMT

None of the aforementioned solutions work for me either.

Re: Issue with controls on lock screen?

Jesuslovesyou — Tue, 16 Apr 2019 12:54:12 GMT

Yea I just got another update on my phone and now soundcloud and spotify
dont work and switching the clocks dosnt work for me anymore rip...

Re: Issue with controls on lock screen?

dajaganz — Sat, 20 Apr 2019 02:46:04 GMT

Car mode fixed it for me too which is blindingly absurd when you take into account it does nothing when connected to my car Bluetooth.

Re: Issue with controls on lock screen?

tahacnszgl — Tue, 23 Apr 2019 17:22:40 GMT

I've this problem too with s9+, at first I thought the problem was about my lock screen settings. It still can be about my lock screen permission settings or sth. like that because when I first tried to skip song with my original akg headphone, it said "you cant control with your headphone buttons because its not allowed, you need to change it in settings" or sth. like that.

Re: Issue with controls on lock screen?

nickay98 — Thu, 25 Apr 2019 09:55:00 GMT

Turn off facewidgets in the lockscreen settings.

This brings up the Spotify widget which works perfectly.