https://community.spotify.com/t5/Android/Always-shuffle/m-p/4811837#M155840 <P><STRONG>Plan</STRONG></P><P>/Premium</P><P><STRONG>Country</STRONG></P><P>Norway</P><P><STRONG>Device</STRONG></P><P>OnePlus 6</P><P><STRONG>Operating System</STRONG></P><P>Oxygen 9.0.8</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>I can't turn off shuffle. I can turn on and off the button but it shuffles anyway.</P> Mon, 26 Aug 2019 05:53:52 GMT Svein90 2019-08-26T05:53:52Z https://community.spotify.com/t5/Android/Always-shuffle/m-p/4811837#M155840 <P><STRONG>Plan</STRONG></P><P>/Premium</P><P><STRONG>Country</STRONG></P><P>Norway</P><P><STRONG>Device</STRONG></P><P>OnePlus 6</P><P><STRONG>Operating System</STRONG></P><P>Oxygen 9.0.8</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>I can't turn off shuffle. I can turn on and off the button but it shuffles anyway.</P> Mon, 26 Aug 2019 05:53:52 GMT https://community.spotify.com/t5/Android/Always-shuffle/m-p/4811837#M155840 Svein90 2019-08-26T05:53:52Z https://community.spotify.com/t5/Android/Always-shuffle/m-p/4811943#M155854 <P>Hey there&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/23043359">@Svein90</a>,</P> <P>&nbsp;</P> <P>Thanks for reaching out about this here in the Community!</P> <P>&nbsp;</P> <P>We'd first recommend <SPAN>heading over to your&nbsp;</SPAN><A class="js-ga-event" href="https://www.spotify.com/account/subscription/" rel="noreferrer noopener" target="_blank">subscription page</A><SPAN>&nbsp;and check that your <A href="https://support.spotify.com/article/subscription-levels/" target="_blank" rel="noopener">Premium subscription</A> is still active on your Spotify account.&nbsp;</SPAN><SPAN>If so, we'd suggest logging out and back in to your account to shake things up. </SPAN></P> <P>&nbsp;</P> <P><SPAN>It'd be also a good idea performing a thorough reinstallation of the app following the steps provided in <A href="https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485" target="_blank" rel="noopener">this Spotify Answer</A>.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN>We'd also suggest making sure that both your device's operating system and <A href="https://support.spotify.com/using_spotify/system_settings/updating-spotify/" target="_blank" rel="noopener">Spotify app</A> are on the latest versions available.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN>Let us know how you get on! We'll be right here if you need more help.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Have a lovely day <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></SPAN></P> Mon, 26 Aug 2019 09:37:40 GMT https://community.spotify.com/t5/Android/Always-shuffle/m-p/4811943#M155854 Katerina 2019-08-26T09:37:40Z