topic Re: Can't view now playing queue in Android

Can't view now playing queue

akul2001mehta — Thu, 29 Aug 2019 18:23:43 GMT

Plan

Premium

Country

India

Device

(Pixel 3)

Operating System

(Android)

My Question or Issue

I purchased Spotify's premium subscrpition but still I can't view the now playing queue on my phone. I can view it on my computer and iPhone but not on android.

What to do now?

Re: Can't view now playing queue

Jᴀᴄᴋ — Thu, 29 Aug 2019 18:47:17 GMT

Hey @akul2001mehta thankss for reaching out to the Spotify Community

I would actually recommend doing a clean reinstall on your device. It might also be beneficial if you can restart your device, although it sounds simple, it can help from time to time.

Finally, if none of those work try clearing your cache and data by following these steps:

Step 1: Head to the Settings menu.
Step 2: Find Apps (or Applications, depending on your device) in the menu, then locate the app that you want to clear the cache or data for.
Step 3: Tap on Storage and the buttons for clearing the cache and app data will become available.

Here is a video to help with that.

https://www.youtube.com/watch?v=K-PeUOLLk0s

Let me know how it goes,

Jack 🙂

Re: Can't view now playing queue

akul2001mehta — Fri, 30 Aug 2019 02:55:37 GMT

I did all the steps but still I can't view it. Is there anything else which I can do?

Re: Can't view now playing queue

Jᴀᴄᴋ — Sun, 01 Sep 2019 01:31:24 GMT

Hey @akul2001mehta

Can you give me your spotify version and your Android version?

Jack

Re: Can't view now playing queue

akul2001mehta — Sun, 01 Sep 2019 13:56:21 GMT

Spotify Version 8.5.21.754

Android 10 (beta 6)

Re: Can't view now playing queue

Guido — Wed, 09 Oct 2019 09:13:02 GMT

Hello @akul2001mehta,

Thanks for getting back to us!

We can't guarantee the app working how it's supposed to if you are using an unreleased Operating System.

Here's how you can use the Play Queue and History. Keep in mind that we can't promise it'll work. Hope it will though!

Thanks and have a nice day 🙂