topic Re: Fire TV Stick - Spotify app unusable in Android

Fire TV Stick - Spotify app unusable

huffpuff — Sun, 25 Aug 2019 16:43:46 GMT

My Question or Issue

When I start the app and play a song, after 30-90 seconds the app seems to crash the whole OS and the stick reboots. This started several weeks ago, I don't know if it started to happen after an update. This renders the app useless for me.

Device

Amazon Fire TV Stick Gen 2

Operating System

Fire OS 5.2.7.1 (646581820) - up to date as of time of writing

3.19/5.94 GB available

Spotify App v1.18.0

Plan

Premium

Country

Germany

Re: Fire TV Stick - Spotify app unusable

Daisy — Mon, 02 Sep 2019 07:06:53 GMT

Hey @huffpuff,

Welcome to the Community.

We know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let us know the exact version of Spotify?

Looking forward to your reply 🙂

Re: Fire TV Stick - Spotify app unusable

huffpuff — Mon, 02 Sep 2019 18:50:38 GMT

Thanks for your help, unfortunately that didn't fix the problem. After the clean reinstall the same thing happens again after 1-2 minutes. The app version is 1.18.0

Re: Fire TV Stick - Spotify app unusable

Daisy — Tue, 03 Sep 2019 07:30:01 GMT

Hey @huffpuff,

Thanks for getting back to me. That must be annoying - no worries, we're here to help.

Is this happening on any other devices? What happens when you log into your device but with another account, does it also crash?

Looking forward to your reply 🙂

Re: Fire TV Stick - Spotify app unusable

huffpuff — Tue, 03 Sep 2019 20:52:45 GMT

Other devices are fine. A different account changed nothing.

Re: Fire TV Stick - Spotify app unusable

Mat007 — Wed, 02 Oct 2019 18:28:48 GMT

Hi,

I have the exact same problem.

Have you got this issue resolved yet?

Thanks.

Re: Fire TV Stick - Spotify app unusable

huffpuff — Fri, 04 Oct 2019 13:37:49 GMT

Sadly no 😞

Re: Fire TV Stick - Spotify app unusable

Mat007 — Fri, 04 Oct 2019 13:49:47 GMT

Thanks!

Is there any way that we could get in contact with someone at Spotify since it seems they don't want to address this issue?

Re: Fire TV Stick - Spotify app unusable

huffpuff — Fri, 04 Oct 2019 14:29:11 GMT

I wish I'd know, all I found were links to this site.