topic Re: Spotify Stuck Loading on Galaxy S7 in Android

Spotify Stuck Loading on Galaxy S7

martin18d — Mon, 02 Sep 2019 23:40:32 GMT

United States

Premium

Device: Samsung Galaxy S7

Operating System

Andriod 8.0 Oreo

I've gone through (more than once) the steps you should go through to reset Spotify on Andriod (uninstall, delete com.spotify in Andriod/data, remove from offline devices, restart, etc) and no matter the swirly wheel just spins and spins in the app on my S7 (with 7 gb of free internal storage). My SD card, that I used to store cached songs on, has been reformated and removed and I've given Spotify permission to use internal storage (even before opening it for the first time after installing it).

What on earth is going on? I've wasted so much time with this stupid app 😞

Re: Spotify Stuck Loading on Galaxy S7

Petya — Wed, 04 Sep 2019 14:08:05 GMT

Hey @martin18d,

Thanks for sharing this with us and for trying out a lot of steps.

Please go to your device's Settings and clear the data there: Settings>Apps>Spotify>Storage>Clear data.

Let us know if it helps. Thanks in advance 🙂

Re: Spotify Stuck Loading on Galaxy S7

martin18d — Wed, 04 Sep 2019 14:59:07 GMT

As mentioned in my original post, I have already cleared all of the app's data and uninstalled it. I've even tried manually clearing the data (as mentioned).

I also just facotry reset my phone and then reinstalled Spotify. The issue persists.