topic Re: [Android 9] lockscreen shows spotify notification but no information with it in Android

[Android 9] lockscreen shows spotify notification but no information with it

nameandage — Sat, 24 Aug 2019 13:15:56 GMT

Plan

Free

Country

Device

Huawei Y5 (2019)

Operating System

Android 9

My Question or Issue

As said in title when spotify is playing a song on the lockscreen a banner/ box with the word spotify shows up but nothing else so i cant see album art or song name or spause/play and skipping options.

Re: [Android 9] lockscreen shows spotify notification but no information with it

Petya — Sun, 08 Sep 2019 14:06:46 GMT

Hey @nameandage,

Thanks for reaching out to us.

Please follow these steps:

Log out from everywhere.
Do a clean reinstall as described here.
If that does not help go to:

Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
Then restart the device.

Let us know if the issue persists.