topic Re: Offline feature issue. in Android

Offline feature issue

SiDMerceR — Sun, 08 Sep 2019 09:20:44 GMT

So I bought the premium version a couple days ago, since then all my downloaded songs have been getting deleted, and I have to download them again and again.

I'm a student and I rarely spend on apps and to get this kind of service is unacceptable.

Plan

Premium

Country

India

Device

Galaxy M30

Operating System

Android 9

Re: Offline feature issue

Petya — Sun, 08 Sep 2019 09:46:02 GMT

Hey @SiDMerceR,

Thanks for reaching out.

Please follow these steps:

Click on Remove All Devices here.
Do a clean reinstall. Note: After reinstalling, you will have to download your music for offline listening again.

After that you should have no issues with your downloaded songs.

Let us know if this helped 🙂

Re: Offline feature issue.

SiDMerceR — Sun, 08 Sep 2019 16:15:24 GMT

I will try this and let you know if it worked.

Thanks for the reply though!

Re: Offline feature issue.

Petya — Mon, 09 Sep 2019 09:14:16 GMT

No worries @SiDMerceR - anytime!

Keeping my fingers crossed for you. Keep us posted 🙂

Re: Offline feature issue.

SiDMerceR — Sat, 14 Sep 2019 05:35:24 GMT

So yeah, they got deleted again today... Didn't work. ☹️

Re: Offline feature issue.

Petya — Wed, 18 Sep 2019 14:49:13 GMT

Hey @SiDMerceR,

Thanks for following the steps and letting us know what happened.

Please make sure to enable permission for storage option for Spotify. This can be accessed by going to Settings>Apps>Spotify>Permissions>Storage.

Also, do you have an SD card?

We'll be keeping an eye on yoour reply 🙂

Re: Offline feature issue.

SiDMerceR — Thu, 19 Sep 2019 05:12:35 GMT

Thanks for your email.
The permission wasn't given, so I allowed Spotify in the settings. Will let
you know if this works out (fingers crossed!)

Re: Offline feature issue.

SiDMerceR — Fri, 20 Sep 2019 09:09:31 GMT

Yeah, so the songs were wiped again today even after allowing storage access.

Ps I don't have an sd card