topic Re: Spotify repeatedly stops playing for a few seconds (or longer) when screen is off in Android

Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

marses — Tue, 06 Aug 2019 17:30:27 GMT

Plan

Premium

Country

Switzerland

Device

Samsung Galaxy S9

Operating System

Android version 9

My Question or Issue

When my screen is off, there is a very random and unpredictable issue where the music suddenly stops playing. Generally it doesn't restart until I turn my screen on again, but once it also restarted on its own after a while.

I went into the battery optimisation settings and made it "Not optimised" for Spotify, it still happens.

Re: Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

CSChen — Sat, 10 Aug 2019 14:26:28 GMT

I got the same problem with my S9 after last update. It's really annoying and unacceptable. It's common to keep the music playing when screen off for a music app. How could you release your update without testing?

Please fix it ASAP!!!

Or I may try to get refund and go to another app. I believe others will do the same as well.

Re: Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

SWXYZE — Sat, 10 Aug 2019 14:31:33 GMT

This sucks hahaha the same thing happened to me when I moved to a windows phone. I assumed it was because the handset was a bad model. Try log in on another device and see if you have the same issue.

Re: Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

hlgollop — Mon, 12 Aug 2019 08:54:36 GMT

I have been having this since the last update version 8.5.17.676, please can someone look into this issue.

Premium

Country

United Kingsom

Device

Samsung Galaxy S9

Operating System

Android version 9.0

Re: Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

pisuicas — Fri, 06 Sep 2019 16:10:55 GMT

Hi, same for me. I have a Samsung Galaxy Note 9, and the music stops for some irregular time repeteadly. It's really anoying. Country Costa Rica.

Version of spotify 8.5.21.754

Model SM-N9600

Android 9

Re: Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

Petya — Sun, 08 Sep 2019 09:36:33 GMT

Hey all,

Thanks for notifying us about this.

Let's do a clean reinstall first. Before that, you'd have to separate your offline devices. Disconnect all devices from your account here.

Then follow these steps:

1. Go to Settings on your phone.
2. Select "Apps".
3. Tap "Spotify" in the app list.
4. Tap on "Storage> Clear Data" for a clean reinstallation.
5. Tap Uninstall.
6. Open Google Play and install the Spotify Music app.

There is something else you could do if that does not help. Go to:

Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable
Last step - restart the phone. Then everything should be fine 🙂

Re: Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

hlgollop — Sun, 08 Sep 2019 10:16:17 GMT

Hi, I have done this and for me it works perfectly, thankyou 🙂

Re: Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

Petya — Sun, 08 Sep 2019 13:15:02 GMT

Hey @hlgollop,

Thanks for following the steps and letting me know everything's okay now.

Feel free to accept my comment above as a solution so others with the same issue can benefit from it too if they see this post. Thanks!

Have a great day 🙂

Re: Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

Alitt1 — Mon, 09 Sep 2019 13:26:31 GMT

This solution did not work it fixed the problem for a second and then went back to doing exactly what it did before. Frankly, there is clearly a major problem mwith the app on Android devices and every single person deserves a full refund since the time of last update, at the very minimum (considering the wasted time and efforts). I have gone through every trouble shooting option with the Spotify cares team on Twitter and now this; nothing has solved the problem.

I am at a complete loss and ready to finally end my subscription and uninstall the app for good.

Is there anything else I can try and what can you do about a refund?

Re: Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

Petya — Tue, 10 Sep 2019 08:35:47 GMT

Hi @Alitt1,

Thanks for being active in the thread.

Could you let us know the following:

1. your exact Spotify version
2. your device and OS version
3. which steps you have tried

4. which step or steps fixed the problem briefly for you

Thanks in advance, I look forward to your reply 🙂

Re: Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

BillStainsby — Tue, 10 Sep 2019 12:57:40 GMT

Perfect!! app works great now thank you

Samsung S10+

Re: Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

Petya — Tue, 10 Sep 2019 13:24:01 GMT

Hi @BillStainsby,

I'm glad to hear (read) that!

Feel free to reach out to us anytime you have questions or need help with your Spotify app 🙂

Have a great day!

Re: Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

Alitt1 — Thu, 12 Sep 2019 12:12:42 GMT

1. Version 8.5.22.734
2. Samsung Galaxy s8; Android Version 9
3/4. The last step I tried the clean reinstall which partially helped
temporarily. Before that, among other things, I tried a regular reinstall,
and separately clearing data/cache, I've changed battery settings,
permissions, I have removed my SD card, confirmed I have enough space on my
phone,

Re: Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

hlgollop — Thu, 12 Sep 2019 12:26:08 GMT

Hi Alitt1 - i have also used the above soloution which has worked, have you made sure the battery optimisation setting is turned off on spotify ?

Kind Regards

Re: Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

Alitt1 — Thu, 12 Sep 2019 13:21:42 GMT

@hlgollop Thanks. Yes, that is turned off.

Re: Spotify repeatedly stops playing for a few seconds (or longer) when screen is off

pisuicas — Wed, 18 Sep 2019 19:53:59 GMT

Thanks a lot. It worked for me too.