topic Re: Spotify stops screen goes black in Android

Spotify stops screen goes black

denisq — Mon, 25 Nov 2013 11:03:32 GMT

Hi all,

I am running the latest version of Spotify with CyanogenMod 10.2 on a Samsung Galaxy Ace 2. Everything has been fine for weeks until two days ago when Spotify started stopping playing as soons as the screen goes black. I wonder if it follows some user setttings changes on my lockscreen but in the first place there has been not major change or update that could have broken Spotify. Has anyone experienced that issue?

Thanks in advance. Regards,

Quentin

Re: Spotify stops screen goes black

Liam — Mon, 25 Nov 2013 12:43:00 GMT

Hi @denisq and welcome to the community 🙂

Have you tried an app data wipe or a clean reinstall? That solves most issues.

Liam

Re: Spotify stops screen goes black

denisq — Thu, 12 Dec 2013 09:44:19 GMT

Hi Liam,

Thanks for your reply. First it helped, and it lasted a couple of days. Then back to the issue and Spotify crashes as soon as the screen times out and goes off. I cannot understand what triggers that problem. Is there any way to get the logs and better understand the root cause?

Kind regards,

Quentin

Re: Spotify stops screen goes black

vannexus7 — Wed, 01 Jan 2014 00:57:56 GMT

I'm having the same exact problem. Nexus 7 running 4.4.2. Does not play next song is tablet has been locked or the screen has gone to sleep. Thx!

Re: Spotify stops screen goes black

Joe — Wed, 01 Jan 2014 11:31:11 GMT

If you are streaming music over wifi, turning off wifi optimisation and enabling keep wifi on during sleep might help.

Re: Spotify stops screen goes black

vannexus7 — Wed, 01 Jan 2014 11:38:58 GMT

thank you for that suggestion! unfortunately, I have already both of those and I still had the problem. I think the cause of the problem has to do with the Spotify widget. It seems to have trouble updating after a song change happens. once I removed the widget, my playlist streaming returned to normal. I have not run into the black screen since.

Re: Spotify stops screen goes black

S10spotify — Tue, 10 Sep 2019 01:01:05 GMT

Im using th Samsung galaxy s10

I've tried every single power save and data option in my phones settings, and nothing seems to help. The issue doesn't always happen and there no, and there's no set amount of time before it does happen. I love spotify, bit I won't pay for a half *blank* service. I cant always touch my phone to cause the backlight to turn back on, or the patience for it to turn off again ad soon as the backlight goes out.

Any help would be appreciated

Re: Spotify stops screen goes black

Petya — Mon, 16 Sep 2019 11:34:33 GMT

Hey all,

Thanks for reaching out to us and giving us more info about your issue!

Could you please check out this post and follow the steps listed there in the exact same order?

Let me know what happens 🙂