topic Re: premium update in Android

premium update

ERussel3 — Wed, 01 May 2013 13:32:29 GMT

Just updated my Spotify to premium and have receipt of payment. When trying to download I am being asked to update AGAIN to premium. Have deleted and re installed app but having same problem. Using Samsung Galaxy S4.

Re: premium update

Liam — Wed, 01 May 2013 13:33:37 GMT

@ERussel3 wrote:
Just updated my Spotify to premium and have receipt of payment. When trying to download I am being asked to update AGAIN to premium. Have deleted and re installed app but having same problem. Using Samsung Galaxy S4.

What does is say in your subscription overview?

Re: premium update

ERussel3 — Wed, 01 May 2013 13:43:28 GMT

Says I have an active subscription which will automatically renew on the 1st of next month

Re: premium update

Liam — Wed, 01 May 2013 13:45:05 GMT

@ERussel3 wrote:
Says I have an active subscription which will automatically renew on the 1st of next month

In that case, make sure you're using the correct account, and clear the app data and then try again.

If that doesn't work, check the desktop client.

Re: premium update

prinuss — Wed, 01 May 2013 13:54:19 GMT

Got same problem on my HTC OneX, and on my laptop. Tried restarting spotify several times but premium just wont activate. got my payment confirmation though

Re: premium update

ERussel3 — Wed, 01 May 2013 14:04:07 GMT

I have cleared cache and deleted and re installed app again. It is linked to my Facebook profile could this be the issue? I will try desktop and let you know how I get on. Thanks

Re: premium update

ERussel3 — Wed, 01 May 2013 14:04:46 GMT

Are you logging in via Facebook?

Re: premium update

Peter__ — Wed, 01 May 2013 14:13:34 GMT

Hey guys 🙂

If you are having issues getting your unlimited/premium recognised, there might be a slight delay as Adam-W posted here.

Hopefully it will be back to normal soon!

Peter