topic Re: Randomly stops playing in Android

Randomly stops playing

Taylajoyce — Fri, 13 Sep 2019 23:42:59 GMT

I have a Samsung galaxy s9 and have had spotify for ages. Recently whenever I listen to spotify, the music will randomly stop playing. Sometimes multiple times in a song and sometimes won't happen for a few songs. As soon as the phone is touched/woke up it will resume (without actually having to press play). It does not happen if the ohone is in use (awake). I have tried turning power saving off, restarting my phone and reinstalling the app. Nothing works. Please help, it's super annoying!

Re: Randomly stops playing

Taylajoyce — Fri, 13 Sep 2019 23:45:55 GMT

Also tried downloading the music and turning the internet off completely and that also doesn't work!

Re: Randomly stops playing

Petya — Wed, 18 Sep 2019 14:45:08 GMT

Hey @Taylajoyce,

Thanks for reaching out and trying out several things to fix this!

I'd recommend you to follow this guide and do a clean reisntall, exactly as described here for maximum effect.

Then please make sure to check this is done:

Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
Restart the phone.

Keep us posted!

Re: Randomly stops playing

g2-jsr_v1kzjq — Sat, 02 May 2020 16:05:41 GMT

I did only these 2 steps:

Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
Restart the phone.

It´s working properly now.

Thanks a lot!!

Re: Randomly stops playing

Alex — Wed, 31 Mar 2021 09:58:26 GMT

Hi folks,

For anyone still experiencing this issue - head over to the Top Answer here.

Hope this helps 🙂