All My library section is empty after reinstalling the app

Rhyna — Thu, 15 Aug 2019 20:19:39 GMT

Plan

Free

Lithuania

Device

Huawei LUA-L21

Operating System

Android 5.1

My Question or Issue

For a couple of weeks recently every time I've opened Spotify on my phone it was showing the message: "Sorry, something went wrong, try again later". So I decided to reinstall it. But to a huge surprise when I opened the app after the reinstall the whole "My library" section was empty (Favourite music playlist, Artists, Albums).
I don't have a different account, so the problem is not that.
To my knowledge, after reinstalling your downloaded playlists get deleted, but I didn't have any downloaded ones, just a Favourite music playlist and a couple of saved Artists and Albums.
Is there any way to get them back?

Re: All My library section is empty after reinstalling the app

Petya — Sun, 22 Sep 2019 13:04:53 GMT

Hey @Rhyna,

Thanks for letting us know about this!

It sounds like it could be useful for you to check out this article, just to make sure that there isn't another account involved. Please take a look at it, follow the steps and let us know if anything pops up.

We're here for you!

topic Re: All My library section is empty after reinstalling the app in Android

All My library section is empty after reinstalling the app

Re: All My library section is empty after reinstalling the app