Problems Spotify after Android update

Gabriela83 — Thu, 26 Sep 2019 14:34:35 GMT

Hi everybody! After the last total (Android) update on my Huawei P20 Lite, I have several issues with my spotify premium. At first, it did not start at all, leaving me with a black screen and then totally shutting down Spotify while trying to open it.

After re-installing Spotify twice and cleaning out cashes and so, it now does open but it takes a long time. Also I can not download and store albums anymore for offline usage. I have to download tracks into playlists, if I want to listen to them offline. Also the shuffle and loop function sometimes does and doesn't work.

Of course I am unhappy with it all since it's a premium account. Can anyone help me out? Many thanks in advance!

Plan

Premium

Country

Austria

Device

Huawei P20 Lite

Operating System

Android version 9, EMUI version H3G. AT. 9.1.0.3 (CT)

My Question or Issue

Spotify not working properly after latest Android EMUI update

Re: Problems Spotify after Android update

Petya — Sun, 29 Sep 2019 11:26:26 GMT

Hey @Gabriela83,

Thanks for pointing this out!

Can you do a clean reinstall by following each step provided here in the exact same order? Let us know if that boosted the performancve of your app!

We're here for you!

topic Problems Spotify after Android update in Android

Problems Spotify after Android update

Re: Problems Spotify after Android update