topic Re: App not working on Android in Android

App not working on Android

NowMonsters — Mon, 17 Jun 2019 17:12:55 GMT

Plan

Premium (Student)

Country

Canada

Device

Samsung Galaxy S8

Operating System

Android P (9)

My Question or Issue

Spotify is not playing any songs. I have tried both online and offline versions on my phone and it does not work. Sometimes it will play approx. 3 songs but then will not work again. I have attempted a clean install by following the guide from Spotify, but it has not fixed the issue.

Re: App not working on Android

Petya — Fri, 04 Oct 2019 14:29:29 GMT

Hey @NowMonsters,

Thanks for coming to the Community for a solution and also for trying out some steps by yourself.

Performing a clean reinstall is a much needed thing to do when trying to solve your issue. Since it didn't, we'd recommend you to also:

Go to Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
Go to Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
Restart the phone.

Also, does this happen when the screen is locked or no?

Thanks in advance!