topic Re: Not playing (although showing) several Artist in Android

Not playing (although showing) several Artist

elad87 — Sat, 05 Oct 2019 15:12:50 GMT

hello

my Spotify refuses to play several artists for example Calvin Harris I can see their albums I can see the songs but it won't play a big porcian of their songs. does anybody else experience this problem?

Plan

Premium

Country

Device

Operating System

Android

My Question or Issue

Re: Not playing (although showing) several Artist

Emilia_8 — Sun, 06 Oct 2019 10:14:29 GMT

Hi @elad87,

Are the songs you cannot play greyed out, or are they displayed as the rest of the content on Spotify?

Re: Not playing (although showing) several Artist

elad87 — Sun, 06 Oct 2019 19:37:23 GMT

No.. They all appear the same but Spotify won't play them

Re: Not playing (although showing) several Artist

Emilia_8 — Sun, 06 Oct 2019 19:44:31 GMT

Hi @elad87,

Thank you for confirming that and providing a screenshot. It's really helpful.

Could you perform a clean reinstall of your Spotify app? It's different than regular reinstall.

Just follow the steps from this article.

Re: Not playing (although showing) several Artist

elad87 — Sun, 06 Oct 2019 20:00:24 GMT

Thanks but it didn't help maybe it has something to do with the fact that I'm logging in every time using my Facebook account?

Re: Not playing (although showing) several Artist

Emilia_8 — Sun, 06 Oct 2019 20:45:32 GMT

Thank you for giving it a try.

Does this issue persist, when you try to play those songs, using web player on incognito mode?