topic Re: Slow/unresponsive app in Android

Slow/unresponsive app

9z_a-iv4wmfnd — Fri, 11 Oct 2019 18:27:24 GMT

Plan

Premium

Country

Scotland

Device

Huawei honor 9

Operating System

Android

My Question or Issue

I cancelled my membership three months ago because the update then made the app painfully slow when selecting albums and artists, or navigating between pages. Since then my phone has been reset to factory settings and I've reinstalled the app and renewed my premium membership. I'm still having the same issues with a fresh install and I can see that many others are too. Is there a solution for this?

Re: Slow/unresponsive app

Jᴀᴄᴋ — Sat, 12 Oct 2019 03:10:43 GMT

Hey @9z_a-iv4wmfnd thanks for reaching out to the Spotify Community

It might also be beneficial if you can restart your device, although it sounds simple, it can help from time to time.

Finally, if none of those work try clearing your cache and data by following these steps:

Step 1: Head to the Settings menu.
Step 2: Find Apps (or Applications, depending on your device) in the menu, then locate the app that you want to clear the cache or data for.
Step 3: Tap on Storage and the buttons for clearing the cache and app data will become available.

Here is a video to help with that.

https://www.youtube.com/watch?v=K-PeUOLLk0s

Let me know how it goes,

Jack 🙂

Re: Slow/unresponsive app

9z_a-iv4wmfnd — Sat, 12 Oct 2019 08:20:41 GMT

Thanks for the suggestions Jack. No joy.

Re: Slow/unresponsive app

9z_a-iv4wmfnd — Mon, 14 Oct 2019 19:35:44 GMT

Does anyone have any ideas?

Re: Slow/unresponsive app

Jᴀᴄᴋ — Mon, 14 Oct 2019 23:22:32 GMT

Hey @9z_a-iv4wmfnd

Just wondering does this happen to any other apps on your device?

Jack

Re: Slow/unresponsive app

9z_a-iv4wmfnd — Tue, 15 Oct 2019 12:22:43 GMT

Nope!

Re: Slow/unresponsive app

Petya — Sun, 20 Oct 2019 12:27:15 GMT

Hey there @9z_a-iv4wmfnd,

Thanks for your feedback on the app.

We'd recommend you to follow the steps in this post in the exact same order as given there to boost the performance of Spotify on your device.

Let us know if that changes anything!