topic Re: song going silent when paused in Android

song going silent when paused

sas088 — Sun, 13 Oct 2019 11:42:13 GMT

I have this ridiculously annoying bug where when my music is disrupted (eg. by a notification, by my pausing, or by something else playing) it continues to play silently. It goes back to normal volume when I skip a specific song or reset the spotify app. I read some forum blog posts here and the solution, which was to enable to crossfader function, didn't work for me. I has hoping that an update would fix this issue but it didn't.
Could anyone help me out?

Plan

Premium

Country

Poland

Device

Motorola One

Operating System

Android 9

My Question or Issue

Re: song going silent when paused

Noah — Sun, 13 Oct 2019 15:38:15 GMT

Hey @sas088,

Thanks for reaching out. Welcome to the community!

First up, let's try a quick clean reinstallation of the app by following these steps. This usually helps with many ongoing issues like this.

If that didn't do the trick, let's try signing out everywhere from your account page.

If you're still having trouble, could you let me know the exact version of your Spotify app and the exact version of the operating system you're running?

Let me know how it goes — I'll be here in case you need any further help 🙂

Re: song going silent when paused

sas088 — Sun, 13 Oct 2019 16:22:48 GMT

hello thanks for reaching out

unfortunately none of your suggestions worked for me and I'm still experiencing the same issue.

I'm running Spotify 8.5.27.957 on stock Android 9 Pie. If there's more information you need please let me know, I'll be lurking!

Re: song going silent when paused

Noah — Sun, 13 Oct 2019 16:52:24 GMT

Hey @sas088,

Thanks for getting back to me!

Are you using an SD card with your device? If so, please try removing the SD card to see if that helps resolve the issue.

If that didn't do the trick, could you check how much free space you have on your device? Issues can often occur if you have less than 1GB of free space on your device. If you have less than 1GB available, could you try freeing up some space, and see if the issue persists?

Keep me posted 🙂

Re: song going silent when paused

sas088 — Sun, 13 Oct 2019 18:10:12 GMT

hello again!

I don't have any SD card and have more than 20 GB left of internal storage.

Re: song going silent when paused

sas088 — Mon, 14 Oct 2019 14:25:44 GMT

i think I fixed the issue by accident actually

turning off battery optimization did the trick

Re: song going silent when paused

Noah — Mon, 14 Oct 2019 14:48:58 GMT

Hey @sas088,

I'm glad to hear that everything worked out! If you need a hand with anything else, just give me a shout 🙂

spotify:playlist:63XpyubibSokvW1UvGgkBM:small