topic Re: Spotify Mobile - Only Shuffle play. in Android

Spotify Mobile - Only Shuffle play.

vbconz — Sat, 19 Oct 2019 02:38:20 GMT

Plan

Premium

Country

New Zealand

Device

Samsung SM-A320Y

Operating System

Android Latest

My Question or Issue

On the mobile device the only option is to shuffle play my play lists. I've followed all instructions but the shuffle play option is not present and I cant turn off shuffle play.

This happens in my playlists and also Spotify made playlists. See screen shots

Re: Spotify Mobile - Only Shuffle play.

DanielTham — Sat, 19 Oct 2019 08:56:53 GMT

Hi are you on free subscription? If you are, shuffle is the only option

Re: Spotify Mobile - Only Shuffle play.

Petya — Tue, 22 Oct 2019 07:25:12 GMT

Hi there @vbconz,

Thanks for asking about Shuffle Play in the Community!

Please check this article out for all the info on how to turn Shuffle Play on and off.

Could you try logging out and in again, by manually entering your Premium credentials?

If that doesn't help, please try running a clean reinstall.

If that also doesn't do it, could you confirm if you can turn Shuffle Play on and off on another device?

Thanks for checking, let us know what happens 🙂