topic Re: Lock screen play/pause not working when connected to bluetooth in Android

Lock screen play/pause not working when connected to bluetooth

Allhale — Fri, 11 Oct 2019 16:07:48 GMT

Plan

Premium

Country

Device

Samsung Galaxy Note 9

Operating System

Android Pie (9.0

My Question or Issue

Whenever I am connected to a Bluetooth device the play/pause controls on my lockscreen do not work and only appear to briefly skip the track (it stutters and moves forward a second or so).

I have seen numerous posts about this all marked as fixed/solved but having tried ALL the options and "fixes", the issue still persists.

I have tried the following:

- Updated to the latest version of Spotify app (8.5.27.957)

- logged out and in

- Cleared cache and data

- Uninstalled as reinstalled (worked for a day then the issue returned)

- Uninstalled Android wear (this was causing other users the same issue, didn't work for me)

- soft and hard reboot

- same issue across multiple Bluetooth devices, including car Bluetooth

I don't know what else to do, there seems to be no more options so it must be a bug in the app but this seems to have been going on for at least 6 months and still no fix!!

Thanks.

Re: Lock screen play/pause not working when connected to bluetooth

Petya — Sun, 13 Oct 2019 07:24:22 GMT

Hey there @Allhale,

Thanks for coming to the Community with all the steps you have taken to solve this on your own!

Let's try this out:

Open Settings.
Search for "Optimise battery usage".
Click on "Apps not optimised" and select "All".
Search for Spotify and disable battery optimization.

Please let us know how it works out!

Re: Lock screen play/pause not working when connected to bluetooth

Allhale — Sun, 20 Oct 2019 13:37:42 GMT

Yeah, this worked! Thanks!