topic Re: Premium not working in Android

Premium not working

Visual3volution — Wed, 01 May 2013 21:54:09 GMT

This applies to both my laptop and Android device. I paid just an hour ago, and all my playlists are still there but I cannot play any of them. When I try to re-download my playlists or play a song it says I need to upgrade to Premium, of which I already did about an hour ago. Help?

Re: Premium not working

arrow4321 — Wed, 01 May 2013 22:11:25 GMT

I just paid for premium and its not working help

Re: Premium not working

user-removed — Wed, 01 May 2013 22:12:53 GMT

Thanks for message.

Spotify is working with this issue 4 u.

Thanks!

Re: Premium not working

Visual3volution — Thu, 02 May 2013 23:35:33 GMT

It actually started working minutes after I posted. 😛

Re: Premium not working

mauriciaSFS — Sat, 04 May 2013 22:41:14 GMT

I have Spotify Premium, but it works only in my computer. I have tried to apply it to my mobile Samsung Galaxy S2 following all the instructions, but at the end it says that I have to get Spotify Premium. The same thing happens when I have tried to get it to my Android tablet. Its so irritating, Im paying every month, and I cant listen to music any where exept in my room where I have my computer.

Re: Premium not working

Joe — Sat, 04 May 2013 23:24:01 GMT

@mauriciaSFS wrote:
I have Spotify Premium, but it works only in my computer. I have tried to apply it to my mobile Samsung Galaxy S2 following all the instructions, but at the end it says that I have to get Spotify Premium. The same thing happens when I have tried to get it to my Android tablet. Its so irritating, Im paying every month, and I cant listen to music any where exept in my room where I have my computer.

Hi, sorry to hear your having problems. While running Spotify on your android devices, do they appear in the desktop client under devices in the left hand tab?

Re: Premium not working

Peter__ — Sun, 05 May 2013 00:01:11 GMT

@mauriciaSFS wrote:

I have Spotify Premium, but it works only in my computer. I have tried to apply it to my mobile Samsung Galaxy S2 following all the instructions, but at the end it says that I have to get Spotify Premium. The same thing happens when I have tried to get it to my Android tablet. Its so irritating, Im paying every month, and I cant listen to music any where exept in my room where I have my computer.

Hey! Welcome to the community 🙂

That is a strange issue, can you try a few steps?:

- Log in and verify your premium subscription is active on your online overview. (important to check)

- If it says Spotify free, but you have Spotify Premium on your computer then you have logged into the wrong account, if it says Spotify Premium you should be good to go! (If it says Spotify unlimited, you need to upgrade to premium to be able to use Spotify on your mobile devices).

- If you are good to go, but its still not working, try a clean reinstallation of the applications on your mobile devices and make sure you log in using the same details as when you signed in and your account was on premium.

Peter