topic Re: Heart icon on lock screen not working in Android

Heart icon on lock screen not working

CatAdsett — Wed, 04 Sep 2019 06:45:48 GMT

Plan

Premium

Country

Device

Sony Xperia Z2 Compact

Operating System

Android 9

My Question or Issue

The heart icon on the lock screen doesn't work or the dislike button but the play and skip ones do. Screenshot attached

Re: Heart icon on lock screen not working

Daisy — Wed, 11 Sep 2019 10:11:44 GMT

Hey @CatAdsett,

Welcome to the Community.

We know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let us know the exact version of Spotify?

Looking forward to your reply 🙂

Re: Heart icon on lock screen not working

CatAdsett — Wed, 11 Sep 2019 18:18:16 GMT

Weirdly that did work, it's still a little slow to respond like takes a second or two to actually heart it but I can deal with that.

Thanks!

Re: Heart icon on lock screen not working

Daisy — Thu, 12 Sep 2019 14:29:03 GMT

Hey @CatAdsett,

Awesome! Glad it works now 🙂

Let us know if you need help with anything else, we're here to help.

Re: Heart icon on lock screen not working

CatAdsett — Thu, 12 Sep 2019 17:14:20 GMT

Thanks I already have anpther ongoing issue in the community which hopefully will be resolved to soon.

Re: Heart icon on lock screen not working

CatAdsett — Wed, 23 Oct 2019 21:18:27 GMT

I thought this was resolved but the heart button now doesn't work at all...

Is this being worked on??