topic Bluetooth Cutting Out in Android

Bluetooth Cutting Out

rlwbarnes — Sun, 27 Oct 2019 14:44:18 GMT

Premium

Canada

Device

Operating System

Android version 9

My Question or Issue

So this has been going on for months; Spotify tends to randomly cut out once my screen turns off. I can't determine when it will happen. I've tried the battery exception suggestions and such. If there isn't another solution, does anyone know if it's the app doing this, and can you recommend a better one lol

Re: Bluetooth Cutting Out

Luan — Mon, 28 Oct 2019 03:06:08 GMT

Hey, @rlwbarnes
Welcome to Spotify Community and thanks for reaching out here!

Spotify staff is already aware of it and they are working on a solution...

I recommend and ask you to take a look at this Ongoing Issue (OI) and follow the instructions presented there to helps Spotify team to better understand what is happening.

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg