topic Re: Poor functionality when no internet in Android

Poor functionality when no internet

pwnchu — Sun, 27 Oct 2019 07:40:21 GMT

Plan

Premium

Country

USA

Device

Google Pixel 3a

Operating System

Android 10

My Question or Issue

There are two problems; both occur when not in offline mode and when there is no internet. The first is that I am unable to start listening to a downloaded album until I get internet or switch to offline mode. The second is that I am unable to resume a paused song. If I press the play button then it switches the icon to the pause button but it doesn't play. I have to switch to another song to get it to play.

My assumption is that both of these stem from the device trying and failing to contact a server, but it seems pathological to fail to just play the music after awhile if it can't contact the server.

Re: Poor functionality when no internet

Luan — Mon, 28 Oct 2019 02:50:00 GMT

Hey, @pwnchu
Welcome to Spotify Community and thanks for reaching out here!

Have you already tried a clean reinstallation of the app on your device? Just take a look at this article below to get help about how to do it:

Reinstall Spotify

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

Re: Poor functionality when no internet

pwnchu — Tue, 29 Oct 2019 05:04:47 GMT

I did a clean reinstall and it didn't help.