topic Music 'Popping/Crackle' Issue in Android

Music 'Popping/Crackle' Issue

Shaun050890 — Tue, 07 May 2013 12:00:14 GMT

I have Spotify installed on my LG Nexus 4. On my downloaded playlists - some of the songs 'pop' or 'crackle' while being played. I have noticed this more and more with my downloaded Spotify songs. Is no one else experiencing this? How do I stop it? I have reinstalled the app numerous times over and restored the phone to factory settings. Please help :S

Re: Music 'Popping/Crackle' Issue

Peter__ — Tue, 07 May 2013 12:11:49 GMT

Hey! Welcome to the community 🙂

Can you try one more clean reinstall but this time follow the steps in this post which will remove all of the Spotify files.

You might also want to try changing the quality of the tracks from the settings menu.

Are you listening through the speaker or using headphones?

Peter

Re: Music 'Popping/Crackle' Issue

Shaun050890 — Tue, 07 May 2013 12:31:17 GMT

Thanks for your help. Just completed that and downloaded some songs again but they srill 'pop' at different times in the songs. It only happens to downloaded songs and is through my headphones and when played through speaker too. The music is already on 'High' quality.

Re: Music 'Popping/Crackle' Issue

gorang — Tue, 07 May 2013 15:23:48 GMT

I'm having silmillar issues.. on Samsung S3. Have tried everything I can think of, even replaced my SD card thinking that it mght help, but it did not, the dropouts are happening regardles whether the music is stored on internal or extenal memory..

To me it lookslike it might be connected with data connection on the phone, it seems that every time the phone looses H+ connection and is trying to reconnect (while on a train for example) the dropouts happen.. what I can't understand is why this is causing issues with playlists that have been downloaded already, and it's happening even when Spotify is in offline mode.. Really confusing..

Goran

Re: Music 'Popping/Crackle' Issue

Shaun050890 — Tue, 07 May 2013 15:27:04 GMT

Right OK that does sound similar. Glad I am not the only person with an issue. Except my playlists were downloaded using Wi Fi too. I had no issues with the iOS app. Just the Android app. Please help fix this Spotify.

Re: Music 'Popping/Crackle' Issue

gorang — Tue, 07 May 2013 15:37:31 GMT

Yes I think iOS is fine..my partner uses Spotify on an Iphone4 and has no issues..

As to whether you downloaded music using WiFi of 3G, in my experience it did not make any difference.. the only thing I can connect to the dropouts is the data connection on the phone, I always listen during my commute into work, and if I use Flipboard app at the same time as listening to Spotify I'm guaranteed losts of dropouts as Flipboard is trying to refresh the data all the time.., if I just put the phone away and read a book there are a lot fewer dropouts.. did you notice anything similar, i.e.. dropouts when using another app that is data intensive..

Re: Music 'Popping/Crackle' Issue

Shaun050890 — Tue, 07 May 2013 16:01:37 GMT

I have yes. However even when the app is left alone it still does the same thing. I have also noticed that when I receive a text or something while downloading the issue happens too or use another app while downloading. It is so frustrating.

Re: Music 'Popping/Crackle' Issue

Shaun050890 — Wed, 08 May 2013 15:23:14 GMT

Anybody else having the same issue? Still happens in the new Android app update too.

Re: Music 'Popping/Crackle' Issue

cooldude32 — Thu, 09 May 2013 05:28:31 GMT

This has been happening to me as well. I used to be able to listen my music at half volume and now I had to turn it almost all the way. There is a lot of static.

Re: Music 'Popping/Crackle' Issue

cooldude32 — Fri, 10 May 2013 01:29:44 GMT

Still having this issue, hope it can get fixed soon.

Re: Music 'Popping/Crackle' Issue

tranquilrealm — Fri, 16 Oct 2015 08:14:35 GMT

Have the same issue since install of Android 6.0 on my LG Nexus 5. Tried everything, complete reinstall, different sound settings, different headphones/speakers... Spotify version 3.9.0.965

Please solve this issue quickly, very annoying!

Re: Music 'Popping/Crackle' Issue

Eggerflo — Fri, 16 Oct 2015 14:17:45 GMT

Exactly the same with my nexus 5
Im freaking out like srsly i have to focus not to throw away my phone

Re: Music 'Popping/Crackle' Issue

katie0814 — Wed, 11 Nov 2015 16:29:20 GMT

Same as me! All my other music apps are fine.. Just Spotify, even if the songs are or aren't downloaded

Re: Music 'Popping/Crackle' Issue

tranquilrealm — Thu, 12 Nov 2015 12:02:25 GMT

Crackle is much less when disabling the equalizer (especially surround), but music sounds so flat without it…

Re: Music 'Popping/Crackle' Issue

max_ram81 — Tue, 15 Dec 2015 22:26:56 GMT

Same thing on Nexus 9...crackling sound. Please fix it!

Re: Music 'Popping/Crackle' Issue

12154450705 — Fri, 18 Dec 2015 19:44:31 GMT

I have the same issue on my Galaxy S6. I'll try multiple headphones - same issue. It only happens to me in airplane mode though. So I was trapped on the airplane with no music!

Re: Music 'Popping/Crackle' Issue

rocketdescends — Fri, 25 Dec 2015 05:55:27 GMT

Solution (I had the same problem with my LG Nexus 5 6.0 Marshmallow) Went into settings and clear cache and data for Spotify and viola no more crackling. Whew I was thinking for a day it was my expensive speakers! Thank god it wasn't!

Re: Music 'Popping/Crackle' Issue

11172829164 — Sat, 09 Jan 2016 19:19:54 GMT

I cancelled my premium because of this. When playing music through my very dear AKG's the crackling was unbearable!

Re: Music 'Popping/Crackle' Issue

max_ram81 — Sat, 06 Feb 2016 07:34:13 GMT

No solution yet on nexus 9. Clearing cache doesn't work. Reinstalling app doesn't work! When in portrait mode static and crackling sound that male Spotify unusable

Re: Music 'Popping/Crackle' Issue

etherist — Fri, 15 Apr 2016 03:41:56 GMT

Have tried all of the above, still have crackling on my Nexus 6. Argh.