topic Re: Offline Songs deleted after reboot in Android

Offline Songs deleted after reboot

NickMulle — Fri, 08 Nov 2019 13:13:39 GMT

Plan

Premium

Country

Germany

Device

Samsung Galaxy S8 with SD-Card

Operating System

Android 9

My Question or Issue

I just want to lonk on this thread because I think it got moved in Closed and I still have a problem and new Information to work with.

https://community.spotify.com/t5/Android/Offline-Music-deleted-after-reboot/m-p/4854128#M159214

Re: Offline Songs deleted after reboot

Luan — Fri, 08 Nov 2019 15:10:58 GMT

Hey, @NickMulle
Welcome to Spotify Community and thanks for reaching out here!

Just in case, when you are listing to any song and lock the screen, the song stops?

Re: Offline Songs deleted after reboot

NickMulle — Sat, 09 Nov 2019 11:08:27 GMT

Yes this sometimes happens to me that the music I'm playing randomly stops when my phone is locked. But this is not a big problem.

My problem is that my whole offline library gets deleted when I reboot by phone.

This right here:

https://community.spotify.com/t5/Android/Offline-Music-deleted-after-reboot/m-p/4854128#M159214

Re: Offline Songs deleted after reboot

Luan — Sat, 09 Nov 2019 12:56:02 GMT

Alright, I've got your issue before, but I've asked it because maybe your cell phone is cutting down the access to the use of Spotify on the background.

So, I recommend that you try these following tips:

Battery settings

Go to settings
Apps
Three-dots menu
Special Access
Optimise Battery Usage
And then, you turn if off for Spotify

Data Usage

Again, on "Special Access" page, go to Allow app while Data saver on
And then, you turn it on for Spotify

After all these steps, I recommend that you restart your device again and check if the issue you're reporting is solved and, of course, keep me posted here.

Best Regards,

hezorg

Re: Offline Songs deleted after reboot

NickMulle — Sat, 09 Nov 2019 13:42:10 GMT

Thanks for this solution, it fixed the problem with playback stopping if the phone is locked.

But my all my offline songs were deleted again after the reboot and this is my main problem. I have a fix for it but it is very laborious and takes a while. I've posted it in the other thread I've linked earlier. And would really like a bug fix for that. If you need any more details on that just reply.

Re: Offline Songs deleted after reboot

Luan — Sat, 09 Nov 2019 13:58:54 GMT

Happy that the other issue was solved, but sad that the main issue wasn't... For now, I recommend that you go your account page on desktop and remove all your offline devices there. After that, on your mobile, clean all data and cache from Spotify, reboot the device and then reinstall the app again. I know that you've already tried a reinstallation, but it's really important that you try it again following these tips order I've suggested. After all this process, try to download some songs again and reboot your device and check if the issue is solved...

Keep me posted!