topic Re: Downloading Premium Music in Android

Downloading Premium Music

Ayemdee — Mon, 02 Dec 2019 10:07:31 GMT

Device

Motorola Supra E5

My Question or Issue

So, I have looked at a few forums before, but everything I've tried leads me to dead ends. I've given the app Storage permissions, and it works up until I actually want to download songs. It gets stuck in a Waiting to Download loop and doesn't do anything until I log out and log back in. When I log back in it automatically resets the storage back to Internal, and doesn't even give me the option to change Storages. It just disappears. I'm on good wifi, so the Waiting to Download thing shouldn't occur because it autodownloads as soon as I go back to Internal. Was wondering if there was anything I could learn to fix this.

Re: Downloading Premium Music

Luan — Mon, 02 Dec 2019 14:48:13 GMT

Hey, @Ayemdee
Welcome to Spotify Community and thanks for reaching out here!

Sorry to hear that you're experiencing this issue.

Firstly, I recommend that you take a look at this article to get help with it:

I need help with my downloads

On the other hand, I also recommend that you perform a clean reinstallation of the app following the steps in this Spotify Answer. The clean reinstallation is different than the fast reinstallation, so even if you've already reinstalled the app, you need to do it again.

Keep me posted!

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg