topic Crash on StoriesContainerActivity in Android

Crash on StoriesContainerActivity

b4c7xaggl-_4c — Fri, 06 Dec 2019 03:19:06 GMT

Plan

Premium

Country

Viet Nam

Device

Sony Xperia XZ2 Compact, Samsung Galaxy S8

Operating System

Android 9

My Question or Issue

I want to view my story but Spotify keep crashing. It happen on all of my devices so I guess something went wrong with my account

Re: Crash on StoriesContainerActivity

Jacob — Fri, 06 Dec 2019 03:23:46 GMT

Hey @b4c7xaggl-_4c, welcome to the Spotify Community!

I know you said you were having issues on multiple devices but could you go ahead and try a clean reinstall of the Spotify app? If this doesn't work, we can try a few other things.

Let me know how it goes 🙂

Re: Crash on StoriesContainerActivity

b4c7xaggl-_4c — Fri, 06 Dec 2019 03:30:54 GMT

Still giving same crash

Re: Crash on StoriesContainerActivity

Jacob — Fri, 06 Dec 2019 03:34:17 GMT

@b4c7xaggl-_4c,

It looks like other Android users are also having issues here. Could you go to this Ongoing Issues thread and click the +VOTE button? Spotify staff is aware of the issue and will update there when they find anything.

Thanks! Let me know if I can help with anything else 🙂

Re: Crash on StoriesContainerActivity

b4c7xaggl-_4c — Fri, 06 Dec 2019 03:39:59 GMT

Not the same as my issue but already upvoted. Btw, when I try to clean install Spotify as your suggestion, I click on the banner but nothing happen too.