topic Re: BV9600 issue with drop down menu in Android

BV9600 issue with drop down menu

Tarvosdrakon — Thu, 19 Sep 2019 13:23:17 GMT

Hey everyone.

I have an issue with my bv9600. Everytime i open the drop down menu, the app crushes.

I have already uninstalled and restalled it and i already locked the app on the Memory Sand box.

Thank you very much for your help.

Plan

Premium

Country Italy

Device

Blackview 9600

Operating System

Android 9

Re: BV9600 issue with drop down menu

Peter — Fri, 20 Sep 2019 14:46:29 GMT

Hey @Tarvosdrakon,

Thanks for reaching out to us about this!

Just to confirm, do you mean the three-dot menu next to songs, albums, etc? If so, could you specify in what context this occurs (songs, albums, playlists, artists profiles)?

Thanks! Keep us posted 🙂

Re: BV9600 issue with drop down menu

Tarvosdrakon — Sat, 21 Sep 2019 01:37:22 GMT

Yeah i mean the three dot menù.

The crash starts Everytime i try to open the menu, i can't do any of the usual actions of the menù as are artist, out in queque or i. Favorite etc etc.

The app works well when i search Song by Song but as i Sand Everytime i open the three dot menù the app crash.

I dont know if the problem Is from the OS or the app.

Thank you

Re: BV9600 issue with drop down menu

Peter — Sat, 21 Sep 2019 05:45:51 GMT

Hey @Tarvosdrakon,

Thanks for getting back to us.

This is an issue we're aware of and currently looking into.

Make sure to head over to this ongoing issue thread and leave the requested information.

We'll keep you posted in the thread and let you know as soon as we have any updates.

Thanks! Stay awesome 🙂

Re: BV9600 issue with drop down menu

Tarvosdrakon — Sat, 07 Dec 2019 12:27:25 GMT

Hi Peter, Sorry to bother you, there are any solutions with this problem?
Two months have passed and still no news.
The app Is unusable in this way.
Thank you for your kind reply