topic Re: Background samsung s9 in Android

Background samsung s9

Weris — Mon, 25 Mar 2019 19:05:30 GMT

Hi guys. Spotify stops playing on my S9 when i turn off my screen.

Any ideas?

Plan

Premium

Country

Poland

Device

Samsung Galaxy 9

Operating System

Android Oreo

Nico — Tue, 26 Mar 2019 08:48:04 GMT

Hey @Weris! Welcome to the Spotify Community. ^^

I'm sorry to hear this.

Please be aware that this issue is already under investigation. Be sure to comment, like and check this ongoing issue thread out to stay updated. ^^

Peace

Ryann22 — Fri, 13 Dec 2019 21:56:47 GMT

It has been almost a year. Any updates?

Petya — Mon, 16 Dec 2019 09:00:40 GMT

Hey there @Ryann22,

Thanks for asking about this!

Can you tell us what troubleshooting steps you've tried so far?

If you're still having this issue, here's something you can try:

Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
Last step - restart the phone.

Keep us posted!